Joe's Crab Shack

The service was the absolute BEST. BLAIR WENT above n beyond to help us. Personaity was outstanding FOOD WAS THE BEST. will be back again. Thank you Blair.

We had a run in with the hostess who was very snappy when we said that we would wait the 1.5hrs for the table (it was actually only 45 mins). Other than that though, the food and service was GREAT. Our waitress Latoya was awesome. She had an amazing presence, and went above and beyond!

Friendly wait staff. Clean. Pricy, I had the Sailors Shrimp plate, it was ok. To much shrimp. Place was noisy. Had to wait 40 minutes even though many tables were open, and remained open during our time there.

This isn't the same Joe's Crab Shack - Broadway at the Beach pre-pandemic. 1. The service is now deplorable. When our group of 8 (4 adults, 4 kids) arrived, we were greeted with less than an enthusiastic attitude from the hostess. We were asked if we wanted to be seated outside, which meant we would be seated immediately, or seated inside, which would require a wait. We opted to be seated outside so that it would be less disruptive to our neurodiverse kids. After being seated, we waited for TWENTY MINUTES before a waitress (who admitted to assigning herself to our table since she saw we didn't have one) came to our table. We literally were 2 minutes away from walking out. 2. As we walked through the restaurant, we noticed LOTS of empty tables. We suspected the "10-minute wait for an inside table" was to sway families with children to outside seating, where there was a lovely playground area. However, we much prefer honesty and would've appreciated the hostess informing us of the outdoor play area (as we weren't aware of its existence) and letting us make the choice, instead of deciding it for us. Then again, it could've been a situation of low staffing that day (Easter weekend)...although we didn't notice any other tables receiving delayed service. 3. The food was practically inedible for 7 of the 8 of us. Two of us ordered the shrimp sampler, and every single piece of shrimp was bland, particularly the scampi, which should've been the most flavorful. It was submerged in oil and water, making it impossible to enjoy. The only edible thing on my plate was the "Jasmine" rice, although it tasted like plain long-grained rice (this is coming from born-and-bred Lowcountry gal). My husband's steak was THE worst either of us had ever tasted. It lacked seasoning (even a pinch of salt may have saved it), tasted like shoe leather, and was extremely dry. The kids' dishes just tasted awful; I tasted pieces from each just to make sure our kids weren't being picky - bland. The pina coladas weren't palatable, to say the least. They tasted like straight bottle mix, no freshness - heavy on the cream, non-existent pineapple. One guest seemed to enjoy the tiny crab legs, but she noted that the corn was extremely hard and inedible. 4. Our group tab was nearly $300, which we were happy to pay when we ordered our meals. But after we could barely stomach 85% of the food, we seriously overpaid and consider it money flushed directly down the toilet. I don't know what happened to this place, and the service and food seemed to reflect many months - if not years - of a downfall.

Waitress was so nice coming in the door not so good you get the look . But the food is good and when you eat there too

Service could have been a 5 but staff was short handed only 2 servers and the bartender had to wait on tables too. The restaurant was not busy. Our server was terrific!!!

I guess you have to question any place that stocks the entrance with kids toys. The food is equivalent to eating pizza at Chuck E. Cheese and drastically OVER-PRICED. CHECK YOUR SHRIMP!! Ours were filthy. The crab wasn’t exactly crackin’; more like rubber chicken. Service was okay. Our server was nice, but the bus team was rude and clearly don’t do anything but bring your food. Things like french fries and broccoli sides take forever and arrive cold. If you do dine here, have 4-5 drinks first. You’ll need them to feel okay about all the fails mentioned above. Kid-friendliness: There’s a kids play place outside which was the highlight of our entire dining experience, whomp.

We had a very good experience here. Our server Jessie did a great job.