JOE & THE JUICE

The food and drinks was okay, but the guest room in the basement was dirty and furniture worn out.

I am the victim of the crime that took place at 138A King's Rd branch, and I am writing this review so you be extra careful when you visit Joe & the Juice café, 138A King's Rd, or any other branch of Joe & the Juice café. What happened is not acceptable, the behavior of the café and its staff was not OK by any means and a crime like this should not happen again. I was feeling vulnerable and harassed by the thief who came from a back door used only by the staff and who eventually snatched my phone. I have strong evidence that the thief is one of the branch staff or somebody let in by the staff. The following explains why: I realised that my phone got stolen right away after the thief left me alone, I followed him while he was still climbing up the stairs, but the thief disappeared in 1 sec. Then I tracked my phone directly; Samsung track showed that my phone is still in the café I was in and continued showing it’s in the café all the time. In fact, my phone is a kind of phone that it’s impossible to turn off without first unlocking it using either a code or my fingerprint, and I tracked my phone right away after the thief disappeared, it’s impossible he tried to use a software for example to turn my phone off. Based on this my phone was indeed in the café after it got stolen. I tracked my phone multiple times while in the café (using my laptop) and all the time Samsung and google track showed my phone still in the café, which closes at 10 pm. Directly I told the two security men who were sent to me by the café manager, that my phone is still in the café, they doubted me instead and made me feel as if I am the suspect, which crushed me the most. After around 2 hours from the incident, I managed to freeze my card which was itself inside the phone case, and the money was still not used (because I guess my phone and everything inside its case never left the café in the 1st place). The café staff (including the customer service/care team) refused to cooperate with the police to provide CCTV footage both through email and in person visits (The camera was pointing exactly in front of me, so possibly could have shown everything that happened). The whole experience was very traumatising, not only because I was vulnerable and harassed for a while by the thief, and not only because the people in the café who ignored requests for help when I was getting harassed, but also by the café staff who were not helpful at all, especially the security men who made me more damaged when they refused to call the police or give me a phone and acting in away as if I am the suspect myself. I hope the café take measures that help crime like this doesn’t happen again.

Great staff. Perfect drinks. Favourite Joe & the Juice in London. Scottish girl who works here is a gem and fantastic at hospitality.

Had a wonderful experience trying J&TJ for the very first time, thanks to an absolutely lovely young man named Michael who served my colleague and I. 5* hospitality, and the spicy tuna sandwiches and Green Mile juices were top-notch. Thank you so much for a brilliant lunch! Will definitely be back!

Joe & The Juice offers decent coffee, but cleanliness falls short, particularly outside. Tables cluttered with leftovers are often left unattended for hours, diminishing the desire to stay, a recurring issue on each visit. Addressing this could significantly improve the experience.

Friday 9th of January 13:30 ish. I was serve by a mixed race young guy. I came with a smile all got a got it was “what do you want” very rude and unsolicited behaviour. I’ve ordered a joes club and a green smoothie. Along with my friends. All it came in different times and it got worst. All came way too late. The delay was just ok but that unapologetic behaviour was seriously unforgivable. 20-25 min to do a simple sandwich. People behind the counter were absolutely clueless what they were doing. They need some serious training or maybe just hire people with more experience and a great customer service with a smile. Felt it was run by kids. Never visit that particular branch again.