Jimmy John's

Horrendous customer service. If you must go to this location DO NOT do curbside pickup. I’ve had trouble with it four or five times now. I even spoke with a manager once and they were apologetic and helpful, but that only goes so far if the service never improves. Waiting for 20 minutes today was the final straw — only to go inside the store and be told they put it in the inside pickup area and couldn’t bring it out because there weren’t enough employees. They had my number — they could’ve called and told me that at a minimum.

The food was so good

This store is poorly managed. Understaffed and lack of controls. Ordered for ease and quickness and received neither. Order was placed at 12:55pm and not received until 3:30pm. I was told there is one driver and orders are not tracked. Freaky Bad

I had lunch on 9/4/23 at the Vestavia Hills location and was extremely disappointed. I ended up waiting around 8 mins for my sandwich to be made, I was the only one in line it wasn't busy. When I finally got my sandwich it was pitiful! There was hardly any meat on it. I've never had a sandwich like this at any other JJ location.

JJ sandwiches are good but I don't think they are worth the price. $16 is alot for bread and lunch meat. Delivery has taken over an hour everytime I have ordered... not fast like it used to be.