May I tell you that the staff tonight was fabulous! We have an early departure tomorrow and decided to pick up a sandwich. Although we haven’t tasted the food yet I wanted to comment on the great service!
What has become of our city, it’s sad. I ordered a sandwich from a kid with a mask on, no personality or service skills. After I paid I asked for a cup for water and he tried to ring me in again for 80 cents! When I said I’ve never been charged for a cup and tap water, he walked away and said we are a business sorry man. Is this the new norm nashville? We are so much better than this. Are Jimmy John’s franchisees this strapped that they can’t afford little plastic cups? Add it to your food costs at least, no one would ever question it, now I will never go back, because of a cup.
I wanted to buy a cup of ice and was charged roughly $3. Was treated like I was less then by the manager and crew. I've never ever paid over .27 for a cup of ice. I couldn't help but feel like they were being racists.
We placed a pretty big lunch order yesterday, then walked to pick it up from the Music Hall. It was ready super fast and every order was correct. Although they were packed (it was peak Lunch Rush when we ordered) the staff was still friendly and really helpful when we went in.