Jimmy John's

Yeah store JJO232 at 6130 Mineral Point rd Madison, WI could certainly use some work. Got ripped off half a giant sub last week and still have not been even refunded. When I contacted the store they said I would be contacted the next day...still waiting for that call.

A year ago they had a really rude young punk manager and another rude staff member which they got rid of which was a great thing. Today super friendly and great customer service staff but when I got home I went to eat my sandwich and the bread has to be at least 2 days old! It was a disappointment!

They're a happy bunch

I should have known by the reviews... But I placed my order anyway. I tried to pick my sandwiches up 25 minutes after I placed my order, only for them not to be ready. After waiting five minutes, the guy asked what my name was and said he was just getting to them. I asked him how long it would take because my daughter needed to be at her vball game. He said 5-7 minutes, so I said I'd be right back after dropping her off. 15 minutes later, I walked into the store and he said again, "I'm just getting to them now." When I asked him why they weren't done, he said he was the only one there working. Ok, that's fine, but what did he do during the fifteen minutes I was gone? Well, he obviously made the sandwiches for the other people who had since come into the store and were sitting enjoying their sandwiches. 50 minutes is not freaky fast. This store does not prioritize in the order that orders are placed. The online orders are bumped to the end of the line. I love Jimmy John's, but I'll frequent the one in Middleton instead. I never have issues there. Oh, and as far as the environment of the store - Don't play heavy metal music. That's for weightlifters in the gym, not for restaurants.

I Absolutely Love Jimmy John's, but this quick stop has changed quite a bit. If I'm not mistaken all Jimmy John's have had to make some changes.

Very unhappy with this location, I put in a delivery order at 11:46am. I didn’t get my food until 2:30pm!! My soda was flat and warm, and my wrap wasn’t even cut in half. In this timeframe I had called 6 times with no answer.

Kid taking my order was vaping at the register and blowing out his vape exhaust over the sandwich ingredients and said "if it bothers you don't buy a sandwich"