Update: Since my initial encounter, I have not experienced any difficulties. The food has been what I expect from Jimmy John’s. My recent experiences have been good (not great) overall and convenient when I need a quick lunch. I ate here on Jan 8 because I wanted something quick before the national champ game. I ordered a country club with all the freebees except sprouts and cucumbers. The cashier rang up all freebees, add sprouts, add cucumbers. Instead of remaking the sandwich, my toppings were scraped into the garbage and more toppings were placed on top. There were still some reminence of sprouts on the sandwich. Long story short, I got food poisoning from the sandwich. Jimmy johns has now suspended sprouts from the menu temporarily due to salmonella. I feel like this could have been avoided had they discarded the sandwich that was made in error and made me a new one. (I have not been back)
Store has cancelled multiple orders for not having a delivery driver.
Ordered a veggie sub and they left off the tomatoes. The sandwich was literally bread, cheese, and skimpy lettuce. Who wants to eat that?? Whoever made this should have reviewed it before serving it to someone. I picked it up to go and didn’t realize until I got home. It looks like Jimmy John’s corporate is simply trying to pass the buck to the franchise owner. Save it, I’ll spend my money elsewhere.