Jimmy John's

This place has a particular employee that does dope on on his break in the bathroom or any vehicle or around the dumpster and it's extremely upsetting to continue to see this happening and nothing be done about it.

Went to store yesterday and spoke with the owner and informed him how please I was with their store in Hiram and the service me and my wife always receive at that store but I hate to say this this store service was very bad the young gentleman that waited on us acted as if we was bothering him by coming there never said Thank you or even talked to us just poor service from now on no matter were im at I'll only return to the Hiram store

Never had a problem with this Jimmy John’s until today. I ordered a Turkey Tom with crispy jalapeños. When I got home and opened it there were no crispy jalapeños and they put a spicy mayo on it, which I did not ask for or wanted. Not happy with this order. Guess I’m going to have to check my sandwiches at the store from now on if I go back.

Jimmy John's always delivers great service and delicious sandwiches. This shop is no different

On 12-5-23 I placed an order for delivery. I received confirmation of the order and notification that it was out for delivery. After 2 hours of not receiving my order I called for a refund. I was told by Justin that I would be issued a refund in about 3 days. He was professional but never apologized or offered an excuse. After the 3 days passed, I still had no refund. I called the corporate line and the young lady created a claim and said the franchise should reach out to me. I still have no food, refund, or communication as of 12-12-23.

Walked in told the cashier that I wanted a veggie sandwich with no meat ask if they could change their gloves and not prepare the sandwich there ohh she’s clean don’t worry I paid and sat down and said watch the lady didn’t change her gloves and did a sandwich with meat on it told her I am allergic to ohh I did change my gloves why lie when I saw u then I explain to another lady there am bout my allergies and she rolled her eyes noo I’ll take my money back no we will flip the board and change gloves no decline and asked for my moneys back they’re asking what’s the problem it’s you of a customer said they have an allergies and u roll your eyes with an attitude and think I’ll let your energy make my food na am good I heavily explained t you y’all about changing gloves I know u don’t care so I won’t spend my money here

Great food and customer service. I will be back.