Jimmy John's

Came here for my first time and the customer service was great. The young handsome man in the du-rag was very polite and the food was delectable. Although they seemed to be a little short-staffed, he made it happen. 10/10 would come again.

The people who work in here are literally SLOW!!! They mess up my order every single time it never fails. And to the thick glasses wearing MF who lies like he’s the manager…I can’t wait til they fire you! Rs

Waited over an hour the last two times I ordered from here.

Delivered my food to wrong location and expected me to go walk to another building to pick it up. When I explained that I could not leave my building and pick order up, he hung up in my face. Had to call store multiple times for refund and I still have not received my refund yet.

Used the JJ website to make a delivery order for two meals for the office on Friday, 12/22/23 at 12:14 pm. Received a confirmation email. Never received food. Began calling at 1:30; called incessantly from 3 phones, and someone answered ONCE, didn't identify with store name. Asked if this was JJ's, and they said, "call back" and hung up. Called the listed number throughout Saturday, Sunday, and now Tuesday (Monday was Christmas) - no answer. Called another store; they are owned by a different franchise and had no information regarding the Luckie Street location. Will attempt to go by store before doing a charge-back on credit card. Ridiculously poor service and follow-up.

Ordered food. Still waiting an hour and half later. No food and will not answer the phone.

I would recommend this location be shut down... Some of the worst Jimmy Johns I've ever had... How do you ruin such simplicity

First time visiting, a guy came in with his bicycle, took my order, ordered the wrong sandwich and then left. I ordered turkey and got tuna. The young lady that made the tuna had to remake me a turkey. She had her young son there and she had to keep telling him to more or less stay out the way. Just was not a good customer service experience.