Jack in the Box

I don't like the cashier was rudo

Literally got food poisoning from this location. Inspired to never to go Jack in the Box again.

Great

This jack specifically always does an amazing job! They get my order correct every time, the atmosphere is clean, the workers are friendly, and most important of all? The food is fresh!

Regarding shop #4388, which is situated at 2845 Augustine Dr. in Santa Clara, CA 95054. My staff was racist and treated me badly. As a disabled individual who paid for my meal, my sole request was to use the restroom. She said it was malfunctioning. However, there isn't a sign saying such. What was frustrating was that a sizable gathering of folks showed up a short while later. She handed the restroom code without hesitation, and these are not even paying customers. It was between 6:30 and 7 p.m. on December 9, 2023. What a disgusting and racist conduct! Please check the CCTV footage to be sure. Watch out for this branch! This branch will no longer receive my support! I'm going to file a complaint with the ADA next.

There is nothing there

The person running the drive through tonight rushed me as I ordered, asking what else, what else, does that complete your order as I was speaking and had only ordered one thing. When I said I had more to order, he asked me to wait, then did the same thing as I ordered. I spoke quickly and had my order ready. I wasn't taking my time to order or making him wait for my next item. He was interrupting my ordering to ask what else. When he passed me my food, he handed it to me and let go before I had a chance to grab it. When i caught it, the bag ripped, and my order fell to the ground. He said whoa careful, you didn't grab the bag." He didn't give me a chance to grab it. I proceeded to pick up the mess on the ground and put it in the ledge so other drivers wouldn't run over it and mess up their cars with the sauce packets and what-not. He said, "Stop, we will clean up "your" mess and remake your food. We waited another 5 minutes in the parking lot, and when he brought my food out, he said, "Are you ready? I don't want you to drop it again." The audacity. I didn't drop it, he hand it to me rudely, and the bag ripped. This was not my fault, and I 100% did not deserve to be berated by some guy in the drive-thru who obviously needs to slow down a bit and not rush the customers. He did not include ranch when he brought the order the second time and didn't wait around long enough for me to look at the order. We had jalapeño poppers without ranch. We did get honey mustard, which we didn't ask for. This person should not be running the drive thru. Absolutely awful service. I have never been treated so rudely in a druve-thru. Maybe he is handling drunk people or rude people all evening. I get it, but I am not one of those people. 2 thumbs down. After reading several reviews, it seems this is a consistent problem. Get rid of the issue.

Food was hot and flavorful.