Jack in the Box

I had to make a Gmail for this review cause I have apple. But this 5 star goes out to Nay, thank you so much for your kind customer service ! You absolutely have what it takes !

They are supposedly open at 4:30 am. Came here at the drive thru at 5:30 am nobody is serving us anything. The guy hid behind the counter. This is not acceptable. The manager needs to address this. The corporate people needs to do a surprise visit.

Scripps Poway Pkwy location has better hours and consistently fresher fried fare. Past the practical positioning, presenting positive perks per picking peñasquitos pita purveyor potentially proves problematic.

As far as Jack in the boxes go, this one seems chronically understaffed. Go to one nearby. Most orders take much longer than expected, and the lobby/dine-in is often closed. Having the dine in option closed near a DC fast charger is kind of a disappointment. The low number of employees and possibly high staff turnover (I’ve never seen the same employee twice) makes the few employees they do have work extra hard, which leads to them making more than an average number of mistakes and taking a long time. The individual employees working the counter and drive thru seem to be giving it their all, but it doesn’t seem kind they are getting the support they need to be successful. The two nearby stores on black mtn and Scripps Poway pkwy seem to be run much better than this one. Parking: Huge parking lot that’s never very full Nearby DC fast charger Kid-friendliness: As kid friendly as any fast food place.

I came to this spot as I wanted something quick. I didn't expect to have to wait 15 minutes. The older guy with a blue hat just stared at us as he proceeds to talk amongst the girls in the back. The one girl (younger Hispanic brunette working the drive through) just stared at us with no confirmation of our presence. There was a younger girl sweeping the lobby with no sense of urgency. We stood there as she proceeded to sweep the whole lobby then disappeared. The experience was ridiculous so we decided to go tonthe next spot right across the 15 freeway bridge. I will never visit that spot again and management needs to figure out how to be more effective. I'm surprised people in this area tolerate this.

Stopped by to get the "Smash burger", but they were sold out!! All of the stores are "sold out". Seems like a clever marketing strategy to create what feels like a false sense of demand for a product they can't keep in stock. To be continued...

I just moved to the area, and have been pretty happy with Jack in the Box over the years. The food is pretty consistent, and I think it's okay for what it is. This location, however, breaks the mold. They constantly over or under cook the food (like the cinnamon rolls they burned to a crisp and still put in my bag), and get things like "no mustard" or "add grilled onions" wrong. I go out of my way to get my food from other locations, even though this one is less than a mile from my house. I submitted a request for help to corporate with two orders they screwed up so badly I couldn't eat them on December 1st. It's now January 14th and I have not heard back from the franchise owner. Go someplace else if you want food. EDIT: Jack Team - I already went to that site and was ignored. Twice.