This location is one of the best. They keep their traffic in drive-thru flowing especially at late hours. My experience with customer service has ALWAYS been positive. Food wise, I've NEVER had to take my food back or toss it. On 1 or 2 occasions, my fries weren't hot (fresh) and in saying that please make them fresh or ensure you serve hot/warm fries for every order. It really ruins the enjoyment when you have a nicely fresh made sandwhich or burger and your fries are cold. Otherwise, thank you! I don't expect perfection, but decent quality. I recommend this location for those who need a good Jack in the box location if you are from the Sunnyvale and or Mountain View area.