Jack in the Box

I just went at 1:30 am 2/10/24 drive through i ordered a JUMBO JACK WITH EXTRA KETCHUP AND MAYO ABSOLUTELY NO CHEESE BC IM ALLERGIC‼️‼️ I get to the window and reiterate that it's supposed to be NO CHEESE BC IM ALLERGIC‼️ The lady at the window reassured me it was no cheese. I get home and guess whats on my burger??????? FREAKING CHEESE‼️‼️‼️‼️‼️‼️ THIS IS COMPLETELY UNACCEPTABLE WHEN SOMEONE TELLS YOU THEY HAVE A FOOD ALLERGY....smh i have pictures and my receipt

They got my order right! All I really need to say.

They canceled my order didn't provide a reason why. Plus they haven't refunded my money back for the purchase. Every time i call the restaurant it just rings and ring and nobody picks up. No wonder it has 3 stars. By the way i ordered thru uber eats if i should have known it was going to be this restaurant i would have ordered from another place.

Stood at counter for almost 10 minutes while 4 employees ignored me then after ordered took them another 10 minutes until 1 employee snagged 2 tacos for my order from a drive thru bag otherwise who knows how long it would have been

I need to give this store some praise. I hadn't been here in awhile and I pulled in the drive-thru last night. I was greated by a very nice lady. She was extremely friendly, the guy at the window extremely friendly. He said hello, asking how I was and made sure my order was correct. FANTASTIC CUSTOMER SERVICE BY ALL. This was so nice to finally pull in somewhere a have that type of friendly service. Thank you very much!! BE BLESSED!!

The whole order was wrong , order a number 4 got a number 2 I think want fruit punch got coke wanted large fries got a small and the food came out cold