Jack in the Box

I went to Jack-in-the-Box yesterday and the manager Lorena hand me waitin just to place my order, and when the time was ready to order she has an attitude the whole time talking to me after I placed my order, not only messed up on my food. She snatched my money out of my hands. She spilled the soda in my car and had an attitude the whole time, this is the Jack-in-the-Box 5460

This is the second time encountering the same employee at the drive-thru by the name of Lorena (name based on the receipt). Both times she was very rude, not professional and have very bad customer service. Asked for more condiments and she told me you ONLY order a few tacos, I gave you enough. She only gave me a few condiments (was not enough) and 1 napkin. Before I drove off, I was upset and she knew and she looked out the window and gave me the death stare. Nevertheless, I didn’t care about the condiments, but was very upset about her lack of professionalism and horrible customer service. If I can gave a zero star, I would. Horrible experience with her and I felt threaten when she gave me the death stare.

Do not order delivery from any of the Jack in the Boxes, if you are expecting condiments. I have ordered deliver 3 times from this jack and the box and 2 other times from the other one and they didn’t provide syrup for my French toast, any sauce for my chicken tenders or hot sauce for my tacos. They don’t give you ability to pick condiments a la carte OR through order notes.

Clean store, friendly staff

employees are nice, foood is good. def a go to jack in the box

Awesome cotomer service