Jack in the Box

Went through the drive thru and was not a long waitm. Food was nice and hot.

Nice & kind people who work there Food was good & they were fast. So if your in the area & your hungry drop by Jack in the Box for your next meal.

Ok this is gonna be long, and it's about an incident that happened on 1/24/24 at 9:30 PM with a manager named LUPE. I went with my family to the drive thru. Order taking was fine, nothing bad. We paid, then got our order. We specifically asked to be charged for our sauces (which we did, i have the receipt for proof), and then a meal came with sauces. We got our food, and upon inspecting the bags we did not receive all of our sauces. We told the manager LUPE that we were missing sauces, she LITERALLY snapped and said "NO, I saw him put all the sauces. I'm not giving extra sauces". My mouth dropped because for one, we weren't lying, and we were not being rude. And I stand by that because you guys have a camera, I suggest you review it. At this point I'm mad because we aren't lying for sauces. So we tell her to LOOK IN THE BAGS herself. She was still arguing about the sauces being in there, still not looking at the bags we gave her. At that point, I asked for the refund. We gave back the food. She then wants our receipt. I tell her no; she can print her own. This went back and forth, and it's aggravating because i know darn well she can get her own copy. I want my copy for my complaint, and for the refund. And yes I start recording, because its suspicious she wants our receipt, and then she takes a while to process our refund. And I'm mad that our experience was ruined over her saying we were lying over sauces! Also, I worked in the fast food industry for a long time. And I know darn well that customers aren't always right, and a lot get mad over being charged for sauces. But to berate the customer over your MISTAKE and attitude, is not right. I will not come back, I hope somebody checks her. Anyways I then I tried looking for a specific corporate number to talk to someone regarding her behavior. All I got was the jack listens automatic message. So Next part, I did the JACK LISTENS on the receipt. I NEVER got a call back, and I SPECIFIED I wanted to be contacted. I got two emails from Jack saying they hope they resolved the issue, and to give feedback based on that. BUT I NEVER DID. So that means they are marking my complaint as resolved? Its been couple weeks since this incident, and I want my complaint heard and solved. I don't want free food, I want someone to talk to her about her behavior.

Fast an friendly.

Es el mejor rest, de jack pero me cambiaron el menú pedí la #7 por que era la ultimate chees burguér y resulta que no es