Jack Chen II Restaurant (Springfield)

Ordered chow mein ( 炒面 literally meaning “stir-fried noodles”). The dish came with exactly one noodle. Called to see what’s up, the Owner claims Chow mein does not come with noodles despite the item description. Won’t order from here again. They put ads in the fortune cookie. Edit: The owner has now called me to double down on chow mein not having noodles in it. They claim they are issuing a refund, but are adamant that chow mein is simply vegetables and no noodles despite the item description on their own website and information given by a worker.

Love the food and love the people always, it was close to closing time and they let us sit and enjoy our meal. Amazing portions for the price! Best Chinese food around compared to Wong Wok and Little Panda

The original owner was better then this new owner because lately I haven’t been liking my food ever since they changed, ive been eating here my whole life and it had never been this disgraceful; They need to step it up and stop slacking.

We had lunch from here on Christmas was average couple things could have been a little better but they served us and we enjoyed what we wanted

Called on the way and the person couldn't figure out what I wanted and said she had to call the kitchen and would call me back, 15 minutes plus I arrived at the place and just as I walked in she called, and said that I was right. Placed my order and sat in a cold room with just a little electric heater. Got my food went home and it was horrible, the worst food I have ever had from here....and probably the last. They just don't care about quality or customer service.