J. Alexander’s San Antonio (La Cantera)

I have patronized J.Alexander's many times before... Tonight was abysmal. Our waitress was flippant about items on the menu and with her service to our table. We had guests with us that had never gone to this restaurant... so they asked questions about certain items on the menu, and the responses we got we're not encourageable. She couldn't explain the difference between a ribeye and a New York strip. Nore what made the Steak Maui different from the grilled ribeye. There was about 30 minutes where we would never see her. The drinks we ordered took about 30 minutes to get to us. I ordered the barbecue ribs which tasted awful. There was something about the taste it tasted like when someone blows charcoal dust on your food. It tasted very gritty. I was very disappointed in the quality of the food. It's sad to say that you can get better ribs at Lupe Tortilla a Mexican restaurant, than this place. Other members of our party had the brasserie chicken and it was so salty it was uneatable. The salad our guests had was disappointed in the lack of substance... I apologize I was more focused on the fact that our waitress just never was around... Our other guests did have the ribeye and he said it was delicious. I will say that I've had the ribeye before and it's the best thing to order at this restaurant. Our waitress never stopped by to ask how the food was, she never stopped by to ask if we wanted more drinks. We had to publicly reach out to her to even get her to notice our table. It's my encouragement to the management that Trinity needs more education from her management to be successful as a waitress at a restaurant of this caliber. I was very disappointed tonight and I'm not sure when I'll give this restaurant another chance.

Very nice place to hand dinner. Affordable prices. Good food.

Disappointing Transition: J. Alexander's Misses the Mark As a longtime patron of Redland, I was eager to experience the transition to J. Alexander's. Unfortunately, my recent visit left much to be desired. I opted for a classic choice, the hamburger, only to receive it raw. Though promptly replaced, the burger lacked the signature flair and personality expected from J. Alexander's. While the customer service at the bar was commendable, the overall experience fell short of representing the J. Alexander's brand. With hopes for improvement, I look forward to seeing the restaurant reach its full potential in the future.

Alyssa the bartender it’s just a joy to visit with, what an interactive group of patrons that love the bar