Izakaya Sasaya 居酒屋楽楽家

Great vibe!

This place always has some of the best and most authentic Japanese food whenever I order from here. The chicken karaage is so good. The grilled skewer meat selection is amazing. The chicken katsu and rotating specials have never disappointed either.

Very rude staff. If you didn’t tip enough, they would make you wait for an hour for your food. Unbelievable.

I would give 0 stars if the option was available (experience was so bad that I had to make a Yelp account). The food is mid, service is unpleasant and the food is expensive for what it is. I believe in tipping, but not when I have to order through a tablet and not get checked on at all. Mind you, I tipped 15% for my order given that: 1. Staff was rude. 2. Never got checked on compared to other tables. 3. They have a sign stating that tipping is a MUST. My girlfriend ordered a coke by itself and they DEMANDED a tip. The waitress (who ignored us all night beforehand) said that if we did not tip for the can of coke they would make our order to go? We had already tipped on our order and just wanted a single coke on the side separately. All it takes is to open a fridge and take out a can and that's it. It's not like we asked the waitress to change the formula of the coke. Silly waitress, L restaurant. Tokyo fast food on Brockton ave (a few streets down) is way better. If you want a place that begs you for a tip and gives you inadequate service, then come here!

Очень грязно и неуютно. Персонал невежливый.

I understand the importance of tipping. I had left a standard 20% tip for our entire order to begin with. Afterwards, I decided to order a can of soda (read: not served or otherwise prepared) and pay a separate $3.86 check unrelated to my first big order of food. I was not going to tip again just for a passive-aggressive staffer to transport a can of Coke from their fridge to my table that is right outside their BOH. I tried not tipping at all. Unbeknownst to me, the "waitress" (they don't take your order or check up on you while you eat) was watching me from behind, then interjected with a "I don't recommend you do that. I will have to make your order to go." I was baffled. I told her I already tipped for our actual bigger order. The Coke was just an after thought; a completely separate $3.86 check. I fought it. She begrudgingly backed down. She brought me a Coke with no separate cup for ice while my partner received an ice cup with his drink. Food was much too average for the energy wasted on tip-begging. Anything else neighboring Izakaya beats it in flavor and service. If you want to be badgered for a tip then come here.