itsu - White City

Friendly and helpful staff

Lush

Visited here on 28/3/24, when realising they didn’t have what I wanted in the fridge, I ordered it on the screen hoping they would make it to order, needless to say they couldn’t make it to order because it was close to closing time, which is totally understandable,I considered this when ordering but thought I’d give it go. Anyway the bloke who dealt with me was very apalogetic and issued a refund because I wasn’t interested in anything else.I assume he was manager, he a real is real credit to the branch,I really appreciate good customer. Been a fan of itsu for awhile, Decent overall and worth the price. anyway even though I didn’t purchase anything it was still a pleasant experiance, thanks

Furchtbares Ambiente. Mäßiges Essen. Netter Kellner

Ordered the veggie gyoza noodles. Taste wise was good but as I was enjoying the meal, I was shocked to notice that the veggies were all spoiled and not fresh. Most of them have turned black. See photos as proof. Ended up picking out all the veggies and discarding them. Truly a disappointing experience and so upset to know that such an established place does not have quality control.