Girl with red braided hair is extremely rude. I walked in to blasting music she acted as if I interrupted her when I tried to order she told me nothing was ready after I saw her taking out cookies out of a pan this place opens at 11am I walked in at 1pm 2 hours after opening and nothing is ready she should be fired
Never been to insomnia cookies came in with my husband 1/24 at about 2 pm and was met with the worst customer service with an unnecessary attitude. She was on the phone with someone on her AirPods and when we asked a question she said “that was mad rude” implying we interrupted her personal phone call. Excuse me, you’re at WORK. We were left speechless and promptly left. I don’t know what the issue was, if it has to do with us being LGBTQ or what. Incredibly terrible experience, won’t ever go back to insomnia cookies. This employee should be fired.
I got inside the store there was no welcome and when I said greeting to them they looked at me like I was high or something. They were using cussing words like there were no customers at the store. It looks like they did not have supervision or manager around.
Darren was serving us tonight and had some of the BEST customer service! Can’t wait to come back!
Wasn’t open 45mins after it was supposed to be open. wasted time walking over. Will be glad to change my review when I stop in another time…if it’s open.
Extremely rude employees. They need to train their employees to do bettter.
Staff is chill, and products are of great quality. I'm so glad we have this here.
Some of the best cookies for the price in the city and the very best for 3 am.
When you're craving a deliciously dirty snack as your tummy grumbles at midnight, Insomnia Cookies is perfect for scratching that itch. Dropped in recently for my first time. I picked a choc chip and a white choc macadamia cookie to top and bottom my cookie dough ice cream cookiewich. My heart might've slowed down a bit but I 100% enjoyed the entire messy eating experience. Worth a visit.