Insomnia Cookies

Went to get some cookies/brownies. I told The cashier I wanted 6 cookies and separately 2 brownies. She only gave me 5 cookies. She threw this mushy peanut butter cookie on top of everything. When we complained, she basically shrugged us off and said the two brownies equal to the one cookie? I been going to insomnia for years and never heard of that. I never Had a problem with this location but i probably Won’t be back.

great experience getting my cookies tonight, Ryah in PARTICULAR was absolutely amazing, doing it all on her own, she was so sweet and truly wanted to give the best service and did!

Great overpriced cookies

RYAH was absolutely phenomenal, came in around 1am to find she was the only person working and she had a smile on her face and ready to help!! She absolutely went above and beyond for everyone in the store to make sure that we all got our cookies!!! To her managers, this girl DESERVES a raise!! Will be returning just for her!!!!

The two girls working on Saturday night, February 10th went above and beyond with us. My friends and I stopped by around 8 pm to get some ice cream sandwiches and cookies to go. We could tell that they were swamped and also sold out of a lot of the cookies we wanted, but they offered to bake them up for us (we didn't mind the wait because fresh cookies! woohoo!!) they were very apologetic to us for the wait but I've worked in food service so I understand how hectic it can get. they even gave us a few extra free cookies! and boy they were delicious, warm, & extremely soft, the wait was worth it. Will be coming back!

Cookie was good as always but the customer service was trash.

Placed an order at 10:40 that was estimated for an 11:15-11:35 delivery. It's 12:30 and nothing to show which wouldn't be so bad if someone would just answer the phone or provide an update at all. Would prefer to just cancel the order but that isn't even possible since no one appears to be working.