Insomnia Cookies

4.1
(348 Reviews)
  • Business Photo
  • Business Photo
  • Business Photo
  • Business Photo
  • Business Photo

Ratings of Insomnia Cookies

google
Google
4.1
(348 Reviews)

Happy Hours & Specials

Know a great happy hour or special for this location?


Photos

  • Business Photo
  • Business Photo
  • Business Photo
  • Business Photo
  • Business Photo

Location & Hours

Bakery chain known for late-night deliveries, with some locations selling ice cream.

1105 E 55th St
Chicago, IL 60615
Monday
11:00 AM - 1:00 AM
Tuesday
11:00 AM - 1:00 AM
Wednesday
11:00 AM - 1:00 AM
Thursday
11:00 AM - 3:00 AM
Friday
11:00 AM - 3:00 AM
Saturday
12:00 PM - 3:00 AM
Sunday
12:00 PM - 1:00 AM

Recent Reviews

google
Jan 2024
Great cookies , only reason they get a 3 star is because there were three workers and only one was working. She was a younger lady working with two man child’s. She was basically doing everything all delivery orders and all in-store orders making the cookies and making orders! For the two gentlemen in the back were just on their phones eating cookies.
google
Jan 2024
The best white chocolate Macadamia nut cookie ever had in my life. Those is oh so delicious and also awesome customer service
google
Jan 2024
First, I love insomnia cookies. I've been in love with the cookies and brand since the company only had one location in Champaign, IL. This is a review about the poor customer service I received at this location. I came here with my two children who were so excited to eat their vegan cookies. As we entered the facility, we greeted this gentleman who was sitting at a desk, when we arrived--with the happiest smile and warmest hello. He grunted and frowned, as if he had seen his worst enemy--and said "Welcome to Insomnia Cookies." I proceeded to order asking him which cookies were vegan he then, began to get frustrated and impatient, because I didn't use the exact as listed, full name, of the cookies, stated on the menu. Then, he proceeded to talk over me with correct names of the cookies and I continued to order $30 worth of cookies. I asked him if he was the manger, and he replied "I'm the regional district manager actually... " and I was shocked to recieve such unprofessional, and rude customer service from someone representing this company from such a higher level position. I would've walked out right then and there, but my kids were too excited about the cookies. Also we don't a lot of hot vegan cookie options... We ordered our cookies then my kids asked if they could have one before we got to the car. It's January in Chicago and literally was -8 degrees that night. We had to walk quite some, ways because the parking was so bad, to get to our car, and the cookies would be cold by then. So I pulled out a cookie and gave them each one to eat. The regional district manager then yelled at myself and my children " ma,am there's no eating in here!" (I looked around for any visible signs, and there weren't any) I was mortified and humiliated... I won't be returning to this location anymore... This district manager and employees need additional customer service training. I've been in the restaurant and retail business for 15+ years and this is thee worst I've seen in a while...smh
google
Jan 2024
Nestled in the heart of the city, Insomnia Cookies is a sweet haven for cookie enthusiasts and late-night cravings alike. Open until the wee hours of the morning, this cookie-centric establishment promises warm, gooey delights that are sure to satisfy your sweet tooth! The staff at Insomnia Cookies are friendly and efficient. Despite the late hours, the service is quick, and the employees maintain a positive attitude. Whether you're ordering in-store or online, the process is seamless, and your cookies are delivered promptly, ensuring you get your fix without a lengthy wait. Insomnia Cookies excels in providing a diverse range of cookie flavors to cater to every palate. From classic chocolate chip and sugar cookies to innovative creations like Cannoli Filled Deluxe and Sweet Potato Pie, the menu offers a delightful array of options. The inclusion of gluten-free and vegan choices ensures that everyone can indulge in these delectable treats as well. It's arguably a bang for ya buck, too... Insomnia Cookies falls on the slightly pricier side, especially when compared to traditional bakery options. However, the size of the cookies and the quality of ingredients justify the cost to some extent. The restaurant occasionally offers deals and promotions, making it worthwhile for those looking to satisfy their sweet tooth without breaking the bank. All in all, this is a desirable location to visit. Also, I recommend trying their ice cream as well if you haven't gotten the chance to. I highly recommend the Vegan Chocolate Chunk option, too.
google
Dec 2023
Worst delivery in the city
google
Dec 2023
The cashier with the piercing has the worst customer service for no apparent reason
google
Dec 2023
I loved the cookies. I ordered from door dash at 12:30am and after I ordered I looked at the reviews and got nervous but when my order arrived , my cookies were still warm and all 7 items were there . Thank u guys will be ordering again soon.
google
Dec 2023
I drove from south burbs at 9:45 pm get there and cashier told me no more in store orders online only and they are 50 mins wait on delivery orders so I wasted time and gas for cookies that I couldn’t buy in the store even though they where open
google
Dec 2023
Stop closing the store early! If the hours are til 3am then when I come at 1:30am it should be open! - signed a pregnant woman who wanted her sugar cookies


Nearby Locations

Loading...

+1 845-704-4214

1105 E 55th St, Chicago, IL 60615