2/21/24 around 10:30 am . So I order # 1 and #2 we waited for the order took to the table as soon I was gonna grab a fry a hair was on then took it back to then they said the re make the whole order took back to my table I was kind of worry but still finish my burger then my sister was half done on her burger n guess wat another hair my sis got really upset.. they said the only thing they can due was give us are money back or they make are order again my sister was hell no give my money back .. but come one two hair on two different orders not good not good ..
Gave us a completely different order! The burgers had no buns, none of our fries and my husband had to wait in that long line for that. We don't live close by so going bk wasn't an option. Had to go get food somewhere else. Super disappointed won't go to that one again.
Typical On-and-Out.... Always consistent.