In Between

Jacob is a whole attitude, he doesn't belong in the service industry.

This used to be one of my favorite local Karaoke spots however after the horrible experience with the bartender Jacob I won't be returning. Typically I have tried to avoid this bartender when he's on shift because he has always had an attitude with me but tonight it reached the pinnacle. Not long after my friend and I arrived and ordered our typical bottle of wine he came and asked us to move outside of the bar(plenty of room inside the bar), claiming that my perfume specifically was affecting him negatively. He then tried to involve the other bartender saying it was affecting him too (which was a totally fabrication of the truth) and I told him I don't wear perfume so I wondered if it was the smell of soap that was aggravating his senses. Additionally, when I gave him my credit card, he returned it. he put it on the bar in a small puddle of wine that he spilled when he was pouring the red wine for us. I didn't say anything, and I cleaned up the credit card and after I done that, he then cleaned up the spill which made me realize he put my card in the wine purposely. When I confronted him on his attitude, he loudly denied it and begin to try to argue with me. The other bartender kept trying to tell him to stop arguing with the customer but he continued to escalate the situation. I canceled my order and my friend and I left. Employees like this, who select who they want to offer good customer service to, are like a slow poison to a business and you lose revenue because of them.

Great little karaoke joint in Waikiki!

Always great time , especially if you can get through the long lists of people who love singing here. It’s iconic yet cozy in size. Bartenders are all industry veterans with magic hands for perfect drinks

If you actually want to sing, get there early, or know the bartenders. Otherwise prepare to be serenaded by two guys who control the mic without knowing how to use it.

This was the best place we stopped in to while on vacation in Waikiki. We loved it so much we came back two more times. Amazing drinks, staff and vibe!!