IHOP

We was in dismay at the fact that such poor performance could be observed at the location in Manhattan. Employees were so young and didn’t display proper attire, sagging pants observed on 2 employees showing their briefs and unbuckled pants. No efforts for some of them to display welcoming faces. Felt as though working was a punishment. You can overhear them complaining about how little some of them are working while other will and also how unfair the work load is distributed hence not allowing others to get tips from clients.. really lacking customer service, was never asked how we liked our poorly served food, or if we needed anything. The toilet in the male restroom was so dirty and shower black and brown ring inside the bowl. That show how little they care about cleanliness. Overall not seeing myself going to this location which is run like high school by unprofessional teenagers.

I mean it’s iHop. On 14th street in Manhattan. Busy. But still a yummy ihop pancake. The syrup is still too sweet and the coffee a bit thin. But so what? It’s ihop and that alone wins in my heart.

The food was good, and service was good also. The hostess was the nicest welcoming everyone.