This place has always been too small and crowded, even when not busy. It's the worst building design. If you're not in the back, you're practically in the kitchen and it's noisy. Despite all that I still didn't mind going here every once in a while for (late) breakfast with family. Last visit was especially terrible. They were extremely busy and I always try to keep that in mind and don't mind being patient. Got our food, but didn't get any silverware until we asked. Even then there weren't any knives included and we had to wait because they didn't have any clean ones. There were only three of us and only two of us got our drinks. Food items are ready at different times after being cooked, understandable. But each item was brought separately on its own plate so there were so many plates on the little tiny table. To top it off, there were TWO long hairs on my food. Quietly brought it to the server's attention, and they distractedly said sorry we'll give you a discount and quickly took away the plate. I'd rather have not paid for the full meal. One of the people I was with took the check, so I honestly don't know if they even gave a discount. Finally to the point where I won't be returning.