Ratings of IHOP

google
Google
3.7
(2,324 Reviews)
yelp
Yelp
2.0
(89 Reviews)

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Location & Hours

Long-standing chain serving a wide variety of pancakes & other American breakfast & diner fare.

5039 28th St SE
Grand Rapids, MI 49512
Monday
24 hours
Tuesday
24 hours
Wednesday
24 hours
Thursday
24 hours
Friday
24 hours
Saturday
24 hours
Sunday
24 hours

Recent Reviews

google
Feb 2024
We went to this location because it was closest and I wish we would have avoided it. When walking in, it didn’t look entirely busy - yet it took a good 8-10 minutes before someone even said hello. not a huge deal. We sat down and again, it took an additional 10 minutes before someone came by to get our drink orders. I asked for sliced bananas on the side for my pancakes when we ordered and they missed them when the pancakes came out but that wasn’t what frustrated me. What made me upset is when I asked the waitress for the bananas and she just glared at me. I explained that i’d ordered them with my pancakes is all and she very obviously rolled her eyes at me. I don’t like to be a difficult customer because I know serving isn’t for most people and it is a frustrating line of work but I was not angry, and was nothing short of kind so the rolling eyes and look of resentment made me feel extremely uncomfortable. Our other server was kind. He didn’t check on us much but he did his job and he did it kindly. The young lady however seemed to be overall in a bad mood to anyone who wasn't a friend and I’ve never seen a server so inconvenienced to be doing their job. I think I’ll be steering clear of this location from now on, which sucks.
google
Feb 2024
If I could rate this place with a negative star review I would. Stopped in on a Saturday night around 8pm for some "brinner". That's breakfast for dinner. If I were the owner of this establishment I would be embarrassed and infuriated by conditions of my restaurant. Almost every table in the section we were seated in had piles of dirty dishes. I counted 10 tables unoccupied that were full of dishes. Unexcusable for dishes not to be cleared after the customers had left. They can't use the " we were busy with customers" because we were the only customers in the restaurant. We actually ended up leaving before we ordered due to how filthy the restaurant was. I mean if they cant keep the dining area clean, what does the kitchen look like. Definitely not going back to this IHOP location anytime soon.
google
Feb 2024
My sisters and I stopped by for a late night snack. The waitress was really attentive but the cook messed up two of our orders which he fixed. They were out of tomatoes! My French toast bread was so super thick which I didn’t like. It was like Texas toast on steroids lol. I don’t know if I’ll go back for a late night eat.
google
Jan 2024
Parking: I'm thankful for the parking. Kid-friendliness: It does my heart good. When someone is kind to my daughter. Thank you for that.
google
Jan 2024
Well it took 20 minutes to have our drink order even taken. Next it took at least 20 minutes to get a Mt. Dew Strawberry Lemonade and 2 glasses of water. I won't even go into the part of how long it took to get our food( and it was burned). But on top of that, how do you eat your food with a greasy spoon and No fork. After asking for a fork, they brought one to me. But instead of having one with the napkin wrapped around it, it was placed on the table. Can you say gross. We spent nearly $36 on food that was burnt or undercooked eggs. Plus by the time I got my fork, all the food was cold. Cold and burnt. When I took the money up, the waitress asked if I wanted the change ( coins back) I told her yes and she acted like it was the end of the world. I might have been a little more understanding if the restaurant was busy. But it was not and I felt as though we were just getting in the way of their goofing off. I will NEVER EVER go back to this Ihop ever again. 2 times and I will not bother to spend my hard earned money at a place where I fell so unwelcome. The only thing that say that was edible, were the 2 regular pancakes.
google
Jan 2024
Loved cheesecake pancake

Frequently Asked Questions

What is IHOP's rating?
IHOP is rated an average of 3.6372979693327814/5 stars across various online platforms.