IHOP

My child and I came in for IHOP at night not realize that the restaurant was closed for dine-ins (though walking in and waiting INSIDE for food was somehow okay?) due to construction over a month ago. Placed my order for a specific omelet with ONLY THE CHICKEN AND CHEESE (there was no other omelet option with the same cheese and chicken) sans everything else. This was repeated multiple times. I requested this as I have severe acid reflux, especially at night, and even more so laying down for bed. As we were REQUIRED to take it to go, we left with the food and caught the bus. At our transfer point downtown we began to eat as we had plenty of time and I opened up my omelet to find that it had everything. Thus, I couldn't eat it and had to throw it away. I called and ended up speaking with the employee who took my order, she tried to say, "Well, that's how it comes." Even though one can order a Big Mac as opposed to a Quarter Pounder at McDonalds and only get it with the meat, tomato, and special sauce, even though "it comes with cheese and other veggies". Her dismissive attitude had me request to speak to the general manager (whom I thought was the man we'd chatted with who seemed to be in charge of everything in the restaurant, including the construction, while we were there). The alleged manager first tried to get me to come back and get it remade, but we couldn't as we'd left on the bus. Then she tried to get me to take a "meal on me next time you come in" but we don't go to that side of town but once maybe every 2 to 3 years and I am not going out of my way for a special trip just for a single meal replacement. Eventually, out of what seemed like desperation to get me off the phone but avoid bad reviews, she offered to refund the entire meal purchase of $57.40. I clarified that there was no need to refund the ENTIRE amount, just the cost of the omelet as it was done incorrectly despite me repeatedly stating ONLY CHICKEN AND CHEESE in the omelet when ordering. Eventually she agreed to refund only the amount spent on the omelet. Over a month since then and yet STILL no refund of the screwup. So, now they get the bad review and complaints to the district manager and corporate. UPDATE - TWO WEEKS LATER: I followed the IHOP Bot's response and filled everything out on their corporate site. Manager of the location called back the next day, said she'd take care of it and refund the money, taking full responsibility. It has now been two weeks later (and possibly a little more) 1/21/24 and STILL HAVE NOT RECIEVED THE MONEY BACK. Looks like it's time for the BBB?

Ordered this for my break and didn't eat till my lunch cause it took literally 1 hour and 45 mins. By then my food was cold. Not to mention they forgot my drink Update: its been a while since we came to this location since it was closed down for a while for construction or something. Anyway took our kids yesterday and im impressed how delicious everything we ordered was. Waiter was on task and constant with our drink refills and was nice and friendly. Only down side was parking was a bit crowded but other than that service and food was on point. Only thing i didn't take a picture was their new buttermilk biscuit because i ordered it late but omg it was delicious and flaky. Definitely ordering that every time.

Took my money online but did not have what I wanted twice. Once they closed early. $124 all together. Over 2 weeks later they still have not refunded my money. Unexceptable. They need to give me my refund and some food for making me wait since Christmas for my mo ey back.

Don’t order online. You’ll get there and they’ll tell you they’re out of whatever you’ve ordered, won’t refund your money immediately and tell you to call corporate. Corporate can’t do anything. It’s been 3 weeks and still waiting on a refund for ghost food!

Muy mal servicio mala comida Parking: Muy mal indicadores de espacio

Had a very good meal of the eggs benedict and a crepe and was very happy with the flavor and presentation. The server was super nice.

It was fine.

Je suis pas très objectif car j’aime bien la chaîne IHop. Rien d’exceptionnel mais c’est toujours assez rapide, tu sais ce que tu vas avoir et c’est assez bon dans l’ensemble. On est d’accord qu’on est pas sur du haut de gamme mais pour un Road-Trip, ce genre de lieu fait vraiment plaisir