IDOF - I Dream of Falafel

The food is soooo good

Good service and clean restaurant!

Great food! Professional staff! Enjoyed the atmosphere!

Food is amazing! Service is good!

Food is decent. Although, I’ve never met such a rude staff.

The staff helped me choose the right order after I looked at the menu. The food was delicious and the price was reasonable.

Today the Director of my department introduced us to IDOF. Walking into the facility, I was excited to try Mediterranean food for the first time. Upon entering, we were greeted by cold faces and cold attitudes. Now, I'm normally an easy customer and try to understand that everyone has off days, but my first experience was disheartening. The first words to them were this is my first time here and what do you suggest. I was ignored, the gentleman went and took care of something else , I had to repeat to him I was new to the food, and just plain made to feel unwanted. My co-workers were made to feel the same way. Although I will try Mediterranean food again, it won't be with this establishment. The nasty attitudes, the cold treatment, and not having a lot of things that they carry is unacceptable. Food was 1 star at best. Tasted like day old food.

I haven’t had the opportunity to actually eat the food. The food looks appealing and the atmosphere is nice. However, my rating is solely based on the customer service experience. I attempted to use this location for a work catering event but the run around that I got was truly disappointing. I went in 3 days in advance to ask questions, see/possibly sample the food, and to make sure I would be able to place my order onsite since I would be paying with cash. Left that day satisfied. Returned one day ahead of event and was told by staff that they couldn’t perform my request. Everything had to be ordered and paid for online because they didn’t know how to work the catering system in person. Or I could go to a different location which was inconvenient to me since I work 5 mins away and planned on picking up the order. A manager was refused to be called since one was not onsite. After I waited 10 mins to talk to a manager when I first walked in the door and was originally told the manager was there but in the bathroom. I was basically left to scramble to figure out a whole new plan for my work event that was to occur the very next day. Not a good impression and I will not return to try the food since this left a bad taste in my mouth.