iCafe Merchant City

Was in town early for an appointment so popped in for a coffee.(had a bagel too) good service and great coffee! Vegetarian options: Good options and clearly labelled Dietary restrictions: Every item on the menu clearly shows all possible allergens. Good choices available.

I went to this branch recently for a quick takeaway coffee and was served by the lovely Andrew. He recommended an oat cortado which was fabulous. Lovely friendly service can’t wait to come back!

We arrived at 8 p.m., there was still an hour left to close the place. We ordered a blue tea. A pistachio coffee. They didn't serve the blue tea, instead they put what I left them in the photo. The glasses are made of cardboard and not cups when we ask to take it at the place sitting. The poorly served coffees. They brought only 1 cutlery, we are two people, my companion had to eat with his hands. There are no napkins either. It was April 1st, very bad service. BAD !!

Visited 20th March about 2 hours before closing. Service was good, but chicken on nachos had an odd texture - was chewy and bouncy - and the signature drink I ordered did not have any flavourings and was just a regular coffee with cream on top. Really disappointed given the price, especially as iCafe used to be one of my favourites. Probably won't be back for a little while.

I had high expectations for this place but was really disappointed - bought a sandwich which wasn't very nice but the worse was the vanilla chai - one third of the mug was undissolved syrup and of course the rest was bland. The presentation was awful as well. I felt I wasted more than £9 on this visit, definitely not coming back. Seats are not comfortable either.

Great coffee, great selection busy for a good reason.

Service was good but drink left a lot to be desired. Food was dry, definitely frozen and not defrosted properly. Will not be back.