I TEA

3.6
(78 Reviews)
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Ratings of I TEA

google
Google
3.6
(78 Reviews)

Happy Hours & Specials

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Photos

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Location & Hours

Monday
10:30 AM - 8:00 PM
Tuesday
10:30 AM - 8:00 PM
Wednesday
10:30 AM - 8:00 PM
Thursday
10:30 AM - 8:00 PM
Friday
10:30 AM - 8:00 PM
Saturday
10:30 AM - 8:00 PM
Sunday
10:30 AM - 8:00 PM

Recent Reviews

google
Dec 2023
their brown sugar milk is so good! i order it with crème brûlée cheese foam! its perfect. service is always quick and efficient!
google
Dec 2023
I was in line after these 2 people and one of the bartender turned to me and said that the store closed, even those they’re still taking order of these 2 customers in front of me. What a service!
google
Nov 2023
This was a good place to have a refreshing drink. Two nights ago, I went with my partner and a short and rude Mexican woman took a while to realize that we wanted to place an order because she was on the phone. When I did, she was very direct and lacked customer service skills. I ordered two kiwi drinks without ice and the glass was less than half full… It seems like the drinks are 70% ice, not worth the high price, and also seeing the cashier’s bad attitude (she doesn’t look like someone who is qualified to serve customers). In general, to get drinks, I prefer to drive to another place, but now we know.”
google
Nov 2023
This is an OK place to grab a drink. It took the batista a while to realize we were wanting to order because she was on her phone, but by time we were assisted, she was very blunt and had no customer service skills. I ordered the passionfruit tea with lychee jelly. It was good, but I don't think it was worth the high price. I've had better without spending as much, elsewhere. Overall, to get drinks, I'd rather drive to another place, but now we know. The food area is a great place though!
google
Nov 2023
I recently visited itea Orlando, located inside Lotte Asian Market in Orlando, and overall, I had a positive experience with their delicious boba drinks. However, I must mention that the customer service left something to be desired. I have been a frequent customer at itea Orlando and have always enjoyed their drinks. The variety and taste are excellent, which is why I continue to return. However, on my recent visit, I encountered an issue with the cashier that left a negative impression. The cashier, a Hispanic short girl who took my order, was not friendly at all. When my drinks were ready, I politely asked for a bigger straw as the one provided was smaller and less convenient for me. Instead of accommodating my request with a smile, she made it seem like a big deal and handed me the straw with an angry face. This interaction left me feeling disappointed and disheartened. Furthermore, when I asked for her name, she suddenly stuttered and claimed she didn't have one. I found this response quite peculiar. After persisting and asking her name in Spanish, she finally told me her name was Griselda. Although I cannot confirm if this is her real name, the exchange felt uncomfortable and unnecessary. itea Orlando should pay more attention to their customer service. A welcoming and friendly atmosphere can greatly enhance the overall experience. It would be great to see the staff exhibit more warmth and professionalism towards customers, ensuring that every interaction is positive and memorable.
google
Oct 2023
The yummiest Thai tea I have ever had!
google
Oct 2023
Customer service was really poor! Ordered a drink, forgot to say sweetness level and when I got it , it was over the top undrinkable for me sweet. When I asked if they could remake it or adjust it by pouring half out to add milk, I was told they had to charge me another dollar to add milk. I paid the dollar and still could only take about one sip after. I hated having to waste about 8 dollars on a drink I couldn’t drink. Very disappointing.
google
Oct 2023
I used to love this place despite the high prices but today I decided this will be the last time . After I paid for my drink I was waiting for the beeper, the Mexican woman who took my order told me she handed it to me and I told her no you haven’t and she had that accusatory look and I even showed her my purse and that’s the only time she handed it to me. So when my drink was ready, I retrieved it and I told her to her face I’m not coming back because of her attitude. I was like , wow your drinks are Expensive and you give attitude. That’s very bad for business.
google
Sep 2023
Not bad but not amazing. I had the Jasmine tea and it looks like they use fresh leaves. I've tried their other teas too and it's just ok.


Nearby Locations

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(407) 203-5480

3191 W Colonial Dr Num TF06, Orlando, FL 32808