Hut’s Hamburgers

Apparently Austin Bergstrom Airport permits their tenants to charge their captive guests any amount they want. The burgers were just ok, not very large or flavorful and the fries were decent. But $70 (not including tip) for two average burgers, fries and beers is pretty ridiculous. Most other food options are similarly overpriced, so grit your teeth and pay or pack some snacks.

Good burgers and tons of fries. Fast service at the bar. Never an empty glass. Had blue cheese burger with bacon, guacamole and jalapeño burgers. Both cooked perfectly. Good place to nosh while waiting on a flight plus we were too full after to want the cardboard snacks they offer mid-flight.

As a frequent flyer, I find myself in the Austin airport regularly. Over the last decade, I have seen many changes that have been made, some good and some bad. While sit-down restaurant choices have improved, I often make HUTs my restaurant of choice. This is based on the subjective opinion that when they have food, the food is pretty good. However, the underlying issue is the ongoing pattern of not having food. How can this seriously be the case for a business that relies on serving food to customers? Given flyers' limited options, you would think HUTs would want to ensure they stood above the rest. Lately, this has been proven not to be the case, and I wonder who could be to blame for running an establishment so poorly? Indeed, one could not blame the wait staff (Rebecca who keeps bar is amazing) who more than not face the backlash from upset customers, or the cook staff, whose job is to prepare the food they have available. Instead, it is arguably the fault of poor managers running the establishment. Why would one of the few sit-down restaurants continue to maintain managers who lack the proficiency to do what they were hired for? They allow their restaurant to run out of the primary source of customer demand, FOOD! I understand not having specific rare items, or maybe a liquor of choice, but not staples that one at their own house would not run out of. What are these staples? Are they the rare item that customers often ignore… no, they are eggs, sausage, and… well, sit down because, surprisingly, a restaurant that prides itself on hamburgers usually runs out of hamburgers! Is there a program to allow high school students with no experience to intern as the manager at this restaurant for expertise so they could ultimately get hired at the few other restaurants in the airport that always have food? Is nepotism the root cause of poor management, or do they not care enough to ensure they have the main staples required to run a restaurant? I don't have the answer, but I assure you I will not visit HUTs in the future. Instead, I will choose a restaurant I know has the one thing I wish to purchase: FOOD! Maybe HUTs has decided to save money and take advantage of the lack of options for patrons and therefore allows them to hire unqualified managers. However, I hope eventually, with the growth of the airport and the potential for more options, HUTs will make the intelligent decision and train the manager; starting as a hostess would probably be the best first step.

Decent food, decent service, okay-ish prices. I would go again if I had to kill some time at the airport.

I don't really understand the low score of this place. I had their Blue Burger and Fries and it was damn good. I could even order my burger medium.

I'm reviewing the location inside the Austin Airport... Service was garbage! Food was garbage. And so so expensive!! Staff was all on phones and just seemed pure lazy.. wearing crocs and unprofessional clothing. The cook must of been sleeping because we were the only ones in there and it took 45 min to get 2 burgers and a turkey club. The one burger was cold in the middle it was so rare. Would never ever go here again. Worst thing is the MGR was present and he was doing nothing about anything!! If you see customers sitting for that long when the restaurant is empty you'd think he'd of walked in to the kitchen to check in things. But he was also on his cell phone.

Blue burger and fries was very good. 23.00 was pricey but in the airport it’s to be expected!!!

Server was fast. Received food fast. Beer was cold.

It’s not a bad place for some airport food. The staff really make this place. Nice, attentive and made you feel welcomed. The atmosphere was ok. At times it was chaotic only cause it was very busy there. The food was a bit greasy but still good. So if that is not your thing then you’d probably want to pass on coming here. If you want a solid burger this is your place.