Hug Thai Express

amazingly delicious! I loved everything I ordered

Great food and great service. Never disappointed.

Wanted to get something to eat this evening was feeling in the mood for spicy. They didn't disappoint! Was fast and great tasting 😋 👍

Let me be very clear from the start. Their food was meh. My issue is their customer service. It’s happened to me a few times in the last month, I usually went there every Friday. And always had issue with the customer service with the same girl every time . But today is the worst customer service I ever had at any restaurant. Which is May 5th! Today was so far past horrible that I can honestly say I’ve never had this experience anywhere. Will definitely not going back. There are many of Thai restaurants in the area that do their best customer service. Update…your waitress wasn’t friendly and she is so unprofessional. Don’t know how to treat customers. That’s enough to make me not going back

Ugh! I used to love this place and had proclaimed them my favorite TomKha. Part of the problem starts with the assumption of the tip in advance. I prefer to tip cash, so I click, "no tip." Well, the formerly cute Hug Thai offers you a customer service kick instead of a hug. I am hard of hearing and couldn't hear the cashier's flippant greeting. I had to get close to the plexi glass barricade where she was arranging thin paper napkins. She then took care of the two other patrons who came in after me. I knew exactly what I wanted as I have ordered it before. Sadly, my salad was just a poor arrangement of untorn lettuce leaves, copious onions, lukewarm beef, and hot chili even though I asked for zero heat. My Tom Kha was supposed to be heat level 4 and it was hotter than when I had gotten a 6. The lemongrass stalks were left in. They are supposed to be seasoning; not an edible ingredient. I had tried to go three days prior, but they were closed for lunch an extended time period and refused to open on time. They looked at us, but the cook kept eating while staff were arriving late. That should have been my warning to never return. My mom was right to choose to go somewhere else. Mom really does know best. I will never return.