House of Pies

Staff was friendly enough and restaurant very clean. But to be honest, both of us ordered pancakes and they were very dry.

Delicious Waffles

Make sure you ask to see your cake or pie before you leave here! The carrot cake that we got for my mum wasn't freshly made and tasted stale. It was smashed as if someone had sat on it and not fully decorated. The quality of House of Pies is lacking. However, they appear to be more focused on customer service: I can't say much about the food, but the service was solid. I visited the South Houston location yesterday to pick my mum up a birthday carrot pecan and was amazed by how cluttered it was from the door. I thought to myself, "Why are all these pie boxes hoarded around the entrance?" The bakery line and restaurant line were close so there wasn't much separation. Two cashiers were handling the bakery line. The first one towards the left, Ms. Jaleesa calls me up to order. Out of nowhere, an elderly man walks up to her. The restaurant host tries to intervene, but the guy is thrilled to see Ms. Jaleesa. So, I just wait until the next cashier is available. Then, Ms. Jaleesa asked the guy to leave as he was giving her a gift of appreciation. She immediately greets me with a big smile. Next, she's personable asking us how are we and what could she assist us with. Then, I tell her what I'm picking up. She made service quick as she walked to the fridge to get the cake. She explained that she was happy we visited today since tomorrow there'll be a line around the building for Thanksgiving desserts. I'm thrilled because I hate lines and seeing a multitude of people looking at you nonstop like a deer in headlights. Throughout the whole process, Ms. Jalessa maintains her smile and personable attitude. She wasn't rude or dismissive. She was very polite and was made to feel welcomed. She was exceptional with customer service. She could have easily chosen to be like the host and not crack a smile, but no she must enjoy her role to know how to treat people. That being said, why aren't there consistencies across the board? This restaurant is built upon desserts which created its franchise, so the desserts should be up to standards as well. I can tell you alone that I wouldn't be coming back. My mum couldn't even finish the cake and it was a waste that the trash was enjoyed more than she could. Absolute disappointment!

La atención inigualable la comida muy buena

Don’t eat here . Me and. My family was eating a found pubic hair in all the food more then twice . And the manager did not care

Pies are delicious! Breakfast is good, not great. There is usually a wait to get seated. Must have entire party to be seated.