Hotel du Vin

Is an enjoyable experience with a well deserved rooms. Cool conference hall for management meeting. Has a luxurious amenities. Staff work with time consciousness.

Room was on the 3rd floor but there was a lift, albeit very slow & quite small - 3 person max. Some issues with our room, there was a background noise throughout most of the both nights we stayed. Sounded like a pump, so maybe we were close to a laundry area? However, it was loud enough to make it difficult to get to sleep. The squeel the wardrobe doors made was very loud & unpleasant. Like chalk being dragged on a drawing board! Helpfully there was a light in the clothes hanging area of the wardrobe. However there was no light where the tea, coffee, kettle etc were situated on a shelf in the wardrobe. We ended up moving it onto the desk, so we could see what we were doing. There was a window but it was situated so high, we couldn't open it - without having to clamber onto the desk & stand up on it, to reach the handle - & we are too old for that! The bath was high sided & quite difficult to get in & out of. We don't consider that we have any mobility issues but we struggled. The toilet cistern took so long to refill - about 15 minutes, during which time you couldn't use the shower without being boiled - there wasn't any cold water flow to it when the toilet cistern was filling. The room was very warm at night & we were unable to adjust the thermostat or open the window. One other issue, was that there was no price list displayed in the bar. Barman stated there had been but it had gone missing & he had been unable to get it replaced. All that being said, the staff were all lovely, the breakfasts were excellent & the room was clean. Also the location perfectly suited our needs.

Lovely coffee in the bar

Booked afternoon tea for a friends birthday. When we arrived we ordered two vegan afternoon teas one with a nut allergy. They refused to serve me afternoon tea due to cross contamination but offered me the normal menu which makes no sense as that could also have cross contamination. It ruined my friends birthday and I won’t be returning.

Absolutely stunning hotel, in a beautiful building. I’ve stayed here several times and have never been disappointed. I asked if I could have a slightly larger room and Fleur in the reception team organised me a wonderful alternative room. The rooms are beautiful decorated, clean and with luxurious products. Breakfast was tasty and the service was pleasant and swift. Thank you team for making my stay really comfortable and special. It was unexpected and very gratefully received. I will be back and will continue to recommend this hotel to any you me who will listen to me!