Hook Burger

Great customer service. Great hickory Burger(my girls order) and great mushroom burger(my order). Great kids options aswell baby girl had pieces of a grilled cheese and sweet potato fries Kid-friendliness: Good high chairs

We popped in for a late lunch - the menu is great, something for everyone and decent prices. The service couldn't have been any better - friendly, helpful and efficient. We had burger and fries - really tasty. I can't compliment the staff enough - they genuinely seemed happy to be there - even the play list was good.

1st time here, I had a chicken sandwich. It was delicious!

NOTE: I seriously have NO ISSUE with the fact that some people don't speak, read or understand English. I actually feel kinda dumb for not knowing Spanish by now, honestly. But if I'm paying for a "convenient" service, then that's what I should receive. How can someone be expected to deliver goods, reliably, if they can't read the delivery instructions on the receipt or understand what I'm trying to tell them when they call me? Hook Burger Order & Delivery, 1/19: We had company over last Friday evening and placed a very typical order for dinner. DoorDash, Hook Burger's chosen delivery service, updated the delivery time twice, adding 45 min to the turnaround time. Then, just when we thought that was settled, I received notice that our order was canceled... by DoorDash! On top of that, I just had to call Hook Burger to reverse the $60 charge!! Even though DoorDash canceled on us, Hook Burger never received notice so they thought everything turned out ok. If I hadn't remembered to circle back on that, we would've been charged $60 for the inconvenience, too! I don't have a problem with Hook Burger, generally. I like the food, their location is nice and the people are friendly. That processing error/gap needs to be dealt with, obviously; DoorDash should've communicated the cancelation to Hook Burger's system. But this is the 3rd problem related to a delivery from Hook Burger in the last few months, and it's the 6th or 7th problem with DoorDash deliveries, overall. To put it bluntly, DoorDash sucks! This cancelation scenario aside, we've had 2 other times when the delivery was botched because the delivery person didn't speak or read English! I don't have a rule that "my delivery person must speak and/or read English," generally, but if I'm paying a service fee for convenience, then the service should be convenient! In one case, the driver called me and became flustered when he realized that I don't speak Spanish, and he left the order outside of the front gate to the building. He didn't stick around to make sure that the order was received properly, and I couldn't ask him to do that because he didn't understand English. He just gave up and left the order in front of the gate to my building, in public, for anyone to take. The other time, we managed to get the person to wait and give us time to go downstairs to meet her. Not very convenient. And I've had weird issues with other DoorDash deliveries, too. Not going to discuss them because this is about last Friday's order with Hook Burger. But I'll end with this: In business, you are accountable for services that you outsource to other vendors, period. This review is very intentional and so is this recommendation: dump DoorDash because they are not convenient, and they obviously don't know how to manage their workforce or workflow. They're so bad at it, that their system failed to inform you of a cancelation that was triggered by their side. Additionally, the people that they hire are not always qualified to interact with your customers. And in this case, it almost cost you two of them. I don't believe that we're the only ones experiencing these problems, either.

Absolutely the most delicious salad and dressing! Onion rings were so fire. BBQ is on point. My boyfriend has the spicy chicken sandwich and said it was fantastic. We will most definitely come back often.