Home BX Steakhouse

Dame the music is boring

After looking at the good reviews online I am sorry to say that my Wife and I were disappointed. Unfortunate based on our experience the reviews were over-rated. My wife ordered a Dirty Martini and then we ordered our dinner. My Wife appreciates a well-made Dirty Martini. Their martini arrived without any Olives. For those not familiar with Dirty Martinis, it is served with Olives, two the least. At tasting the Martini my Wife protested that it was not a Dirty Martini and the Waitress took it back and suggested she was a bar tender at another place and she was just hired at this place. She offered to make the Dirty Martini herself. At a normal restaurant with good service, this should have been a quick trade. Our salad arrived and we were done eating our salad. However it was 15 minutes later and there was no Martini replacement. My Wife walked over to the waitress to inquire about the Martini, the waitress apologized and said that the Head Waiter assigned her to another table to take that order. After another 5 minutes passed the Head Waiter came over to our table with excuses. We explained to the Head Waiter that 15 minutes was a long time for what should have been a quick trade. His response was a lot of push back and a load of excuses as opposed to providing a solution. In addition he threw his co-worker/waitress under the bus by blaming her. I thought that was unprofessional. It should have been brought to the Bar Tender's attention but behind the scenes and not at our table. I interrupted him and asked to see the Manager. He replied that the manager was not present. He was adamant with his excuses and provided no solution. When I protested that I did not want to hear excuses his reply was, "What do you want me to do?" Unfortunate with a reply like that my Wife and I got up and we left the premise. We did not wait for the food we had ordered. Everyone take notes: Restaurant Customer Service 101 - the right thing to do is that the restaurant staff need to provide a solution to correct a mistake they made and try to comfort the paying customer and not argue with the a paying customer with a legit complaint.

I love this place! The food is amazing, the staff is always welcoming, my favorite time to go is when they have music on the weekends. Best steakhouse in the area.

They make you feel at home. Great people with great attitude and pleasing personality. Bartenders are excellent management team, chefs are awsome. I love this place. I give 100 stars.

Thank you Kiara for your services!! Despite being new she was very knowledgeable and had great recommendations!!!!

Absolutely the best steak in the Bronx! Manhattan quality and atmosphere with the comfort and friendliness of a local spot. Drinks are phenomenal and staff is great.

So dark and gloomy. If you like to eat in the dark, this is your place soon as you leave, you’re gonna feel more alive. The food is really good. The atmosphere was not for me. You have to get reservations for this place. I would suggest go next-door after you’re done to upbeat yourself they’ll have great music and cheap drinks. Wheelchair accessibility: No problem getting in or out if you have a wheelchair