Hollywood Bowl Surrey Quays

Had a fantastic experience with Ronnie at our local Hollywood bowl this weekend. He was attentive and reactive to the issues in the arcade. His bubbly personality and charming smile made my family extremely happy. He honestly deserves a raise, the level of customer service was outstanding despite how busy it was and it would have been an injustice to not leave him a review. We hope to return soon, the kids loved it. Thank you Ronnie ✨

Very poor service… took forever to get the food and drinks and when we got them they were in horrible condition … staff was mean as well. Won’t be returning.

Staff unhelpful, waited 20 minutes into our booking to get our lane and didn't get to finish our game of bowling as we ran out of time due to not being able to start on time. Whilst helping a child with their ball a staff member came along and took our drinks that were half finished. When I complained they said they couldn't do anything about that. Overall a disappointing visit.