Hiro Sushi (Order from our website & SAVE MORE!)

Mixed Experience at Hiro Sushi Hastings and boundary (Sunday September 10.2023 at 8:45pm) My recent visit to Hiro Sushi left me with mixed feelings. We arrived 1 hour and 20 minutes before closing, and unfortunately, the initial interaction with the waitress left much to be desired. She seemed impatient from the start, which set an uncomfortable tone for the evening. I ordered the Chicken Teriyaki with 5 pieces each of Tuna and Salmon Sashimi, along with 2 servings of Seaweed Salad. However, an issue arose when the bill displayed (10)(10) instead of the (5)(5) that I had ordered. When I calmly questioned this, the waitress responded with unnecessary loudness and frustration. It's essential to maintain professionalism, even in challenging situations. Despite the service hiccup, I have to commend Hiro Sushi on the quality of their food. The flavors were excellent, and the prices were reasonable, earning them a solid 4.5 for food and a 3.5 for prices. However, the service rating is a low 1 due to the waitress's unprofessional behavior. Regarding the ambiance, it was a mediocre experience, earning a 2.1 rating. In the end, while the food was delicious, the poor service overshadowed the positives. I'm hesitant to return to Hiro Sushi, and I would advise others to be cautious. The service was, unfortunately, subpar, and that can greatly affect the overall dining experience.

Usually serves great food. Occasionally their fish is off but very volumy and great.

Very casual atmosphere and great value! You get so much food for your money and as always fresh tasting and delicious. If you're looking for something with good value and not too fancy I would highly recommend.

Great value, good sushi, great quantities.

There was a huge delay on take-out orders.

Ordered dinner at 5:30 and told 45 minutes for delivery. 6:30 and no dinner and calling them it rang and rang and no one answered and no voicemail. We called and called. Nothing. They finally call at 8:30! We never bothered to answer. There is absolutely no justification for that kind of lousy service and they can’t pick up the phone!? Never again will we order from you. If I could give 0 stars I would.

Just simply delicious! I love this Sushi restaurant, price is affordable and service is always five stars.

So I can't comment on the food. Atmosphere-wise it seemed okay, but I wasn't there long enough to give a full honest opinion of it. We walked in around 7:00 p.m., it wasn't busy. There was only a few tables with a few people at them. I'm not sure if they were short of staff, but we stood there for a few minutes without any acknowledgment, then I suggested we just go sit at a table, I thought I caught the eye of someone, but I could have been wrong. We sat at the table for less than 10 minutes but more than five, and nobody came to us. So we left. I could see three staff people from where we were sitting. All behind the counter and appearing busy to be fair, but one would have thought there would have been some significant sense of acknowledgment of our presence. Hard not to notice us as there was so few people in the restaurant at the time. I had heard the food was pretty good and the portions were reasonably sizable. I was looking forward to trying this out and had been planning on going for the past few weeks. So needless to say it really was a disappointment. Obviously I can't give a honest opinion about much, but initially, the service, extremely lacking. Hopefully if you choose to go there you have more success than I did. Not sure I'll bother giving it a second chance, there's lots of sushi restaurants in the neighborhood, and most of them are reasonably good.