Hibachi Express

Rude!!!

Always good with large portions!

First time tried takeout tonight (Oct. 2023 at 6pm on a Friday night). 1. Phone ordering: was very easy. Good order taker. Very clear English and pleasant to speak to. 2. Scheduled my pickup for a time so my food would be as fresh as possible. I arrived early and they began my dish. 3. Unfortunately, they are "Express" for a reason. Freshly cooked is actually freshly scooped hot food sitting in a vat for a long time. 4. I ordered Chicken and Shrimp Hibachi with extra chicken ($6 extra). I ordered with onions ($1 extra) and zucchini ($1 extra). 5. I arrived home minutes later and the food was still very hot. I was expecting a nice, hot fresh dinner. 6. The food was still hot, however, the chicken was incredibly dry. Tough to chew little bullets that were difficult to swallow. The shrimp was not as tough but it also lacked flavor. The rice was sorta mushy in spots and hard in others because it sat around in a vat. 6 pm on a Friday night I expected food turnover quicker (and thus fresher food) but sadly wasn't the case as I was served expensive protein that had been sitting too long. 7. I added salt. I dumped in half of my yum yum sauce and the ginger ($1 extra) and the dish finally started to taste like a Hibachi even though the chicken and shrimp were not fresh or well seasoned. 8. I ate as much as I could stand and in 10 minutes could not stand anymore and dumped into the garbage. 9. $28 not well-spent. I guess I should've known if you want fresh tastey Hibachi you have to go to a Japanese steakhouse instead because despite these reviews, this food was terrible. Too many other options to dine in the area to return.

I used to love this place but the lady at the front is very rude. She told me it’s fine If I don’t ever come back to them because I had called since they messed up my order. I ordered chicken and shrimp and steak and shrimp hibachi, when I go to pick up my order it was just chicken & steak and shrimp . I ask to change it to chicken & shrimp cuz that’s what I ordered. Then when I get home I got chicken and shrimp and just chicken hibachi and when I call the lady at front was very rude about it , kept talking over me. But it’s okay I will be in contact with the manager.

Says they close at 9, phone intentionally rings busy so u can’t place an order past 8:15 or so if you close at 8:30 then don’t list your hours as 9

Friendly staff. Very clean and the food was amazing. Chicken and steak!!