Ratings of Heartland Bagels

google
Google
4.2
(381 Reviews)
yelp
Yelp
3.8
(113 Reviews)
tripadvisor
TripAdvisor
5.0
(16 Reviews)

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Location & Hours

2311 Richmond Ave
Staten Island, NY 10314
Monday
6:00 AM - 7:00 PM
Tuesday
6:00 AM - 7:00 PM
Wednesday
6:00 AM - 7:00 PM
Thursday
6:00 AM - 7:00 PM
Friday
6:00 AM - 7:00 PM
Saturday
6:00 AM - 6:00 PM
Sunday
6:00 AM - 3:00 PM

Recent Reviews

google
Apr 2024
Great bagel spot with a nice selection of bagels and muffins. A little tight inside so be prepared to possibly stand on line outside. All the staff is super nice also
google
Apr 2024
Great bagels! Dietary restrictions: They are kosher
google
Mar 2024
Layout/atmosphere *Kosher establishment; takeout only Food/drink *Everything bagel with cream cheese - good *Multigrain bagel with cream cheese - solid *Seven layer chocolate cake - really good
google
Feb 2024
I love this place. Not sure why there are so many negative reviews. Prices have gone up everywhere due to inflation. The bagels here my favorite on the island & staff are usually super friendly!
google
Jan 2024
Not sure how this place is still open at this point. I thought it was just me but after reading the comments I realized everyone else has had the same experience. It’s over priced garbage, the people who work there are gross and have attitudes on top of it. I wouldn’t care if they weren’t rude everytime you went in there. They are so incompetent it’s like you want to go in there and start managing the employees yourself. Besides being rude and incompetent, the employees have no idea how to handle a line and everyone just stands in your way in a small space because the employees there are not doing their job right. The employees don’t even address you and have a disgusting attitude for absolutely no reason or just stare like they’re slow. Many times my simple, easy order has been wrong and the other employees just defend the employee who made the mistake and not only that because mistakes happen but took an hour to do so. I’m honestly posting this just so the owner possibly sees it and fires whoever was working today. She has a gross attitude and I’m actually uncomfortable seeing her face. She stared at me upon me walking in and I don’t know her at all. She’s also stealing from the register. I paid for one thing and she put in that I paid more and threw the rest in the the tip jar. Check the cameras. Again I wouldn’t even care about someone else’s business like this but I’m honestly sick of seeing her and this place is the closest to my area but I’m about to stop going here all together just because of the disgusting employees. Other employees are also rude and incompetent but not to the same degree as her just because she stares everytime you walk in for no reason and I just do not like her attitude at all. I leave here mad 3/4 times. I’ve also seen them fight with customers who ARE PAYING for something over not wanting to toast a bagel. They should be doing whatever the customer paid for happily or they should have no job and be unemployed. this place like a disgusting joke. Many times I waited 20+ minutes for one thing. The customer service is absolutely the grossest thing I’ve ever seen and I get annoyed I just paid them everytime I walk out. They have no idea how to say thank you or you’re welcome or address people at all. I don’t know how they have jobs anywhere to be honest. I’m not sure why they stare at people when they’re the ones incompetent of barely even speaking. The one stealing was working December 28th at 2pm and is a dark skinned “woman”. I am honestly sick of seeing her staring at me and having a gross attitude when I do not even know her. I also want to say it’s like a joke they can’t even address you when your food is done because they’re so incompetent and it just gets hectic people stand there in a small cluttered space because the employees forgot how to speak suddenly and can’t give people their orders unless the person is actively paying attention for a weird eye signal instead of them just saying it’s done. Also most of them can’t even speak English well so they don’t understand what should be a simple sentence in English. Definitely going to be losing customers. It is extremely over priced and the food is just ok at best but the only way I would go there is if the staff but especially whoever was working today was all fired and replaced and clearly everyone else agrees. I don’t know if the owner just doesn’t see this but I’m kind of shocked there is an owner at all if the employees there have a job. I’m even sick of seeing them give OTHER people an attitude and have a job still. I’ve gone here for years because I’m close to it but it’s been getting worse even though it was always incompetent and disgusting rude employees. It’s like a circus in there. I would be happy to see this place lose and go out of business after dealing with their disgusting attitudes everytime I get something from there if they can’t just fire the employees and replace them and somehow actually train the new ones right.
google
Nov 2023
Ordered a bagel with American cheese, lettuce, tomato, and mayo. They put one slice of cheese. Enough said
google
Oct 2023
Great bagel, good price.

Frequently Asked Questions

What is Heartland Bagels' rating?
Heartland Bagels is rated an average of 4.1/5 stars across various online platforms.

(718) 761-4289

2311 Richmond Ave, Staten Island, NY 10314