Harold's Chicken

I have never encountered such terrible customer service in my entire life. The elderly woman who works at the register has been consistently horrible every time I interact with her. The issue with getting hot sauce with my order is like pulling teeth every single time I visit. Despite my order being over $50, not a single drop of hot sauce was included with my catfish. When I confronted her about it, she claimed that they no longer provide sides of hot sauce and instead pour it directly on the order. However, there was no written notice indicating this change. To make matters worse, two other customers waiting in line witnessed the way she treated me and were so appalled that they walked out without placing an order. They even exchanged words with her before leaving. The rest of the staff stood by and did nothing to address the situation, allowing this unbelievable level of service to continue. I made it clear that I would never return to this establishment. It's incredibly disheartening to receive such treatment, especially when I actively try to support black-owned businesses as a newcomer to the area. Unfortunately, I will have to walk away from this particular spot. I will never recommend it to my family, friends, or co-workers because the treatment I received is completely unacceptable. If the energy in a place is this negative, I don't want to bring it home with me. Life is already challenging enough, and small businesses should know how to treat their customers with respect. It's simply not worth it.

As a Chicago native the chicken didn't taste like Chicago's Harold's Chicken. The mild sauce was barbecue sauce and the chicken batter was not the right type of batter. They don't give you a full wing they are cut, but the fries were good. This was not the Harold's chicken that I know.

I am a Harold’s Chicken addict from Chicago. I have always loved Harold’s for its perfectly fried chicken and its mild sauce. Yesterday I stopped in on Sunset and ordered 4 wings mild. The sauce they gave me was not Harold’s and tasted like Sweet Baby Rays. I called today to find out what happened and was met with a young woman over the phone who was not sympathetic to the change. No apology, no trying to turn a wrong into a right. Harold’s on Sunset this was the third time you guys dropped the ball. My wife and I will not return to your location.

They were out of wings that night but the chicken tenders were large and delicious. Catfish was good as well.

Ordered my food online for it to get canceled because the food wasn’t in stock which made my wait about two hours long !! Wings have hardly any sauce on them !! We drove 30 min away spent $70 wasn’t worth it !!! Lady very nonchalant about it !!

The reason it takes a bit to get your food is because they fry it fresh. It’s delicious. They were slammed when I got there and it did take a while but it was worth it. If you want good old fashioned fried chicken. This is it.

Classy, friendly, and a nice vibe spot! Will definitely be back with the family!

It should not take over an hour to receive your food. This is incredibly ridiculous