Hana Japan Steak House

It was a weekend so they were busy. We had a reservation and it took about 45 minutes to be seated. Waiters were accommodating and our "chef" was funny. Fun for a group of people.

Don't go here. Manager was very rude and disrespectful and Racist towards my friend and I. I called on the phone to ask if they took payment on the phone. I was told yes by the cashier as they also do togo order. Then when we got there we further asked again if someone else could call to make a payment over the phone after our meal, again cashier said yes. After eating I called my Agent who was treating my friend and I for dinner to make the payment and the cashier said ok hold on. He then went to call the so called manager who now came and told us they dont take payments over the phone. I asked but we were told this was fine. Cashier Apologized right in front of this manager that he misunderstood and it was his fault.. manager then turns to me, ignoring his worker and said that doesn't matter and they won't take the payment over the phone as my Agency was waiting on phone to give the information card for payment. She even said what if I send ID which matches with the card, again he said no. I asked this wasn't my fault, i asked multiple times and i was told this was fine before we sat to eat. He further got very rude and said no. My agency then apologized and hung up while I kept going back and forth with this heartless racist manager. After I told him i had no other way to pay, he then said ok I'll take the payment. This was one hour later. By then the agency had closed and wasn't picking up anymore for the night. He got even meaner and was very unprofessional, even though he could have taken the payment before while they were ready to make the payment but refused and lied that the system would not take it if he tried . but then all of a sudden he could now take this payment ?? He further continued to embarrass my friend and I by being violent, rude and threatening to call the police now even though he was the aggressor which I told him to please go ahead !! (He obviously thought i would be afraid of police because we're black)My friend then decided to pay for the food to calm the situation and we left. It was our first time in San Jose and this man ruined our night and trip. That was our first and last time at this restaurant . Do not waste your money. Such an awful way to treat a customer. Terrible customer service. PS I got a response basically dismissing the situation and trying to make excuses for the bad behavior from this business. saying there is no discrimination, but we definitely experienced discrimination with that staff!!! it was clear and definitely personal. He was loud, rude, and did everything to escalate the situation to embarrass us. There is no reason for any staff, especially a manager should be allowed to treat customers this way and work there and all you can do is make excuses for them. He never even apologized for them giving the wrong information twice! He dismissed it and said he didn't care!! Managers shouldn't act this way. Their job should be trying to make customers have a great experience not making sure they loose their business

amazing food and service Vegetarian options: great experience

Too noisy, too crowded,. Service slow to get started. Had reservations, they took us 1/2 hour late. Waited a long time for dessert. Served us very frozen cheesecake a fork couldn't pierce it. Confronted waitress and she says frozen cheesecake is how they serve it. Felt rushed to finish dessert so they could get table ready for next patron. (We took cheese cake home to defrost). The cheesecake portion was ridiculously small. Will not go there again.ordered hot sake it was not hot. Every part of our stay was not satisfactory

My family came here today (Feb 18th) with a group of 8, and we were celebrating two birthdays in the group. The place was booked and full. Not too long after sitting, two people in our group noticed they were sitting under an active leak. We pointed it out to the server, she brought over an older employee who saw the leak but they both did nothing. The leak temporarily stopped but towards the end, started leaking again and eventually drenched both of the people sitting under it. Multiple employees saw the leak. When dinner was over, my parents asked the hostest if there’s anyone we can talk to regarding maybe getting a discount for the people who sat under the leak. The woman, whose name I regretfully did not get, laughed and said “why wouldn’t you let someone know so we could move you?” So we told her we DID let someone know but since it was full there was no where else to put us. She said “oh, well we already applied 2 birthday discounts so that’s all we can do for you”. Which was extremely unprofessional and tactless in my opinion. The whole thing was just extremely disappointing. That employee laughing at our situation was terribly rude. My family have been coming to this location for years, but it seems the age of the building is finally starting to show. Do not come here.