Guthrie's of Tuscaloosa

I love guthries, I’ve been to the one on 15th street multiple times and have never had a bad experience until today. I ordered my food and when I got to the window, waited about 10 minutes which is okay, I understand it gets busy. The problem was when I got my food I didn’t get my drink and I let the girl at the window know and she was quick to add her snarky remarks. Immediately claiming I didn’t order it at the window after I told her I did and that she was the one whom took my order. Now I understand the food industry, I used to serve, but this girl SHOULD NOT be giving people food. I told her I would pay for the drink but that I knew I ordered it and it continued from there. I got my drink and didn’t pay for it, which I had said multiple times that I would. While driving off she decided to yell out the window as well. The customer is not always right but you’re suppose to tuck that in your pocket and put on that poker face and get on with it. However in my case, I know what I ordered and she just decided to tell me I was wrong either way. If they didnt hear you order something then just assumed you didn’t order it. That is all.

Every single table was dirty and the place was dead. The counter staff were surly. I can’t believe this place is a Guthries!

Employee said they will do DoorDash but want to leave early so sorry. Just embarrassing.

It had been so long since I ate here that I forgot why I stopped eating here in the first place. Guthrie's used to be good. The fries still, while they look golden brown and cooked, are not cooked in the middle. The chicken is still pretty good, So one of the two things they serve here is decent. However service at the drive thru is a joke. Almost 30 minutes in the drive thru and that was only with 4 cars ahead of me. I can see why the line is usually wrapped around the building, it is not for demand for this average chicken finger place. It is the incredibly long time it takes for someone in the back to place some food in a take out container. I will not make this mistake ever again, Foosackly's is so much more worth it.

The chicken taste so good