Hate having to leave a bad review on a local restaurant that I enjoy going to but the service and treatment that I received today was absurd. Due to the st pats festival it took me a while to get parking and walk over. Once I got inside I heard the lady on the far side of the counter say “online order, if nobody claims it I’m throwing it away”. I couldnt hear the name she called and worried that it was my order I asked the the employee closest to me if she knew what name was called. She replied with “that isn’t my job” and then proceeded to reiterate that after I was trying to explain that I couldn’t hear. Annoyed, I went to the other side of the counter trying to get another employee. After a few minutes the same employee who said it “wasn’t her job” came out of her way to say “I don’t need your attitude” then promptly walked away. Me and the other patrons around me were all shocked. I’ve eaten Grouchos at least once a week since I’ve moved to Columbia (loved the brown moose) and always had decent experiences but this unwarranted rudeness was enough to deter me from wanting to come back. I hope that in the future you will train your employees better in customer interaction and respect because this employee was a terrible representative for your restaurant.
One of my favorite places to eat! Always consistent and a local favorite!
This is the only Google review I will ever leave bc I love you (and only you) Groucho <3
I've always loved Groucho's! I had a turkey and cheese on two thick slices of white bread, it was fantastic. I love that this place is on five points, so cool! The service was great, and the nugget ice is to die for.
i love groucho’s. groucho’s is the best.