On Friday at 12:29 PM, I politely ordered my usual coffee from this coffee that I love. I asked Gurel or whoever he is, a caramel latte, and he responded by asking about the size. When I said, “Regular,” he laughed sarcastically and said, “All sizes are regular; choose one.” He continued to tell himself that I should know what I am saying and that my answer was normally interesting, in a very contemptible tone. Someone who lacks customer service skills should not work at San Francisco International Airport, because it reflects poorly on the coffee and the country image as well . I will never come back to this cafe again!! The worst customer service I had
The coffee service was really bad, very rude and not professional at all.
The individual working this Friday must be addressed for their rudeness and insolence. This has been one of the worst service experiences I've ever had in my life Never come back
The service I received for my coffee was truly dreadful. The guy who working today by himself behavior was incredibly rude and disrespectful, making it one of the most disappointing and unpleasant experiences I've ever had with a coffee establishment. Their lack of professionalism and courtesy was striking, and it significantly tarnished my overall impression of the place. I strongly discourage anyone from enduring such poor service
I always stop here if I have business at SFO. It's good coffee, they offer a 24oz size if I'm really dragging, and they offer some light snacks and small meals too. The food isn't anything fancy but the coffee is good. Much better than anything you can get at the chain place with a siren logo. The staff had always been friendly and all deserve raises.
That was the most expensive burnt, bitter, over steamed, and over roasted latte I’ve encountered in a very long time. I absolutely hate leaving negative reviews but sincerely hope they retrain or rethink their coffee program? My mouth was scalded and I didn’t know beans could be that charred? Gave an extra star because it was 8am and the cashier tried her best, bless her heart.
How would you support a business where having your own cup is not acceptable!?? They rather to give you one and keep filling this city trash!! Sad!!
Ice tea and hot chocolate are Excellent
First time trying it here in SFO so I ordered a pumpkin spice cold brew and asked if they would be able to blend it but the cashier said No but they have access to a blender so I was disappointed. I also bought a English muffin breakfast sandwich but it wasn’t very good at all so I didn’t eat much of it. Very disappointing. So I don’t recommend this place at all. Go to Starbucks or Peets. What a rip off!!!