Great Wraps

Terrible service from an utterly apathetic team.

Good ok. Order was wrong. Simply asked for sauce on side. Customer service is rude.

Wrap had the wrong ingredients and tasted absolutely vile. Coffee was watery and bland. Also, I think the two employees hated each other with a passion

Horrible lazy service, took 30 minutes to get our order and we had to ask several times and help them remember what to make. Several people were asking for refunds after 20 minutes of waiting. Three people standing around, one cooking very very slowly. Tables dirty, trash overflowing in food court. It was moderately busy, not packed.

My cheese steak was great! Either everyone is in 1st gear idling or weed must be involved. It was a slow comedy to watch, we all waited a very long time for our order. Even though a fresh basket of fries were ready, they would have been cold before serving them to me. I walked away without them BC i couldn’t wait any longer.

I was disappointed with my experience at Great Wraps. The lack of hair nets among the staff raised hygiene concerns for me, impacting my overall satisfaction with the restaurant.

Absolutely TERRIBLE customer service! Just ordered food from there during my layover and I will NEVER go back again. Girl with long locs wrapped up in a bun (didn’t get her name) was ridiculously rude to me and other customers from what I witnessed. She got an attitude for the slightest of questions and making facial expressions as if we’re annoying her by asking simple questions. Even another customer called her out for her attitude. She also has a very unapproachable and unprofessional demeanor. After roughly 15 minutes of waiting, I asked when my curly fries would be ready and there was no answer. So I asked a little louder and she said they were done. Meanwhile, she’s preparing food for a customer that ordered AFTER me. Why was I not first priority if I ordered first and my food was already done? She worked with NO sense of urgency so I was waiting 20-25 minutes from the time I ordered, to the time I actually received all of my food. Which was only 2 things. There was another girl with shorter locs who I assume was the manager but didn’t even bother assisting to decrease wait time. She just kept going to the back doing other stuff even though there were people ordering/waiting. Only 2 people working from what I saw so they’re clearly understaffed which I understand has been an issue ever since covid, but these employees work at the busiest airport in the world and definitely don’t act accordingly. I, myself, have worked in customer service for over 15 years so I know the standard when it comes to providing a good service. It’s obvious whoever hires these employees just need a spot to fill because an employee like that shouldn’t even be at the front counter servicing people, let alone working there. I’d advise anyone reading this to not waste your time. Especially if you’re pushing for time getting to your flight. Thankfully, I had a 2 hour layover so I was ok. The food was alright but because of the horrible/unacceptable service, I will never go back. This place is memorable for the worst of reasons.

Only order 45 minutes before your flight. They're INSANELY slow. The food is decent once you get it, but if there's any semblance of a line it's going to take a half hour.

Worst experience. No quality food. Wasted time to get my order after 45 minutes. For a single item. the chicken wrap is really bad. Service is really very poor and slow

Placed order and still did not have our food after 30 minute wait. Terrible service for an in airport restaurant.