Great American Cookies

Terrible energy coming off of the manager Julia. Cookies was awful, she has a really bad attitude

Went to the store with a birthday coupon for $5 off a cookie. I chose the doozy and paid the extra $1 and tax for the pricier cookie. The worker put it in a small wax paper bag and I went on walking through the mall. I did not have the bag pinched closed too tightly, I was holding it for the top opening. The bag seal came apart/open at the bottom (not from the top open part) and the cookie slipped out of the bottom onto the ground. I went back to ask for it to be replaced since it was the bag that ripped and not my doing. The worker charged me for a new cookie at full price then she proceeded to put it in a bigger paper bag and say to my face “oh this is the bag I usually put this type of cookie in” … knowing she made the mistake and still charged me for the replacement. Disappointed in the customer service and the worker. I sent a complaint the day this occurred to the website and never received a response. Bye Great American Cookie, don’t plan to come back.

Your cell phone is probably the most disgusting thing you own. After all, most people take their cell phones into the bathroom with them and sadly many people don’t wash their hands. Take a sample from most peoples cell phone and you’ll find urine, feces, and all kinds of other stuff on it. So, you can imagine my horror when the staff who all had the personality of a rock, was sitting there playing on their cell phones while actively working ungloved with dough and frosting. How health departments allow these kinds of dangerous practices to go unnoticed without shutting down places like this is incredible. This is how things like listeria spreads people… Oh how we as a society have let standards erode…

Deliciously soft and wonderfully sugary. Fantastic employees and amazing manager!

Yuumy!

The cookie cake was delicious. But the cake wasn’t ready when I got there and I had to wait an hour before getting to my destination. It would’ve been nice if they have contacted me because I was traveling.

I ordered a cake for my son’s 10th birthday, and *Shell* did an amazing job of decorating it! Thank you Shell!!!!

So good!!!