Great customer service but quality of cookie was horrible . Cookies were hard and icing was just falling off and dried out . First time coming to this location Edit 2/19/2024 gave it a try again !! Horrible !!!! Dried and hard cookie . Reached out with them before but never got my refund or nothing from them . 22$ worth of cookie and always hard
Attempted to get cookies from American Cookies. As I was backing into a parking spot, a woman, who I later realized was an employee, pulled up behind me while honking her horn and blocked me from backing up completely into the parking spot. Mind you, there were plenty of parking spots available. In my mind, I thought she had an emergency and so I decided to move. Then I watched her walk in and go behind the counter to work. Very rude and unprofessional as I was a customer parking near the door. I will not return to this location again.
If i could give the service a 0 star i would. Need new employees!!
Cookies are my favorite when it comes to desserts besides ice cream cakes too but I got a red velvet cookie, a cookie with mixing on top and one of the big m&m cookies, one of the best in Trussville!