Genki Sushi Ward Centre

Customer service is poor, and their menu doesn't reflect the correct prices. Management at this location is very inconsiderate of the customer's time and needs.

Service was terrible. We waited so long to get our order. Wasn’t worth the price. we ordered 12 items got 3 of them and waited another 30 minutes for the rest.

有儿童游乐园，餐厅，咖啡厅，高尔夫用具店，宠物美容店，美发店，服饰店等，有免费的停车库，车位充足。 Parking: 这里有免费的停车库，车位充足。 Kid-friendliness: 这里一楼有家儿童游乐中心。

I tried to call at 5pm on a Wednesday and no one picked up the phone. I called several times later, spacing out the calls by 5 minutes. No one picked up the phone. I drove there and found the place empty. When I asked if they stopped taking phone orders the cashier just replied that they're busy. I think I'll find another genki for my take outs.

즐겁게 라운드 잘하고 왔습니다!

We frequent the Kapahulu and Kaneohe restaurants, but this was our first time eating at the Ward Centre location and we won’t eat here again. They have a sign out front asking for patience because they are short staffed, so I had low expectations going in. It all started with a lack of a QR code so I couldn’t place our order. When I asked how to order, the server took my order and then brought me the slip with the QR code in case we wanted to order anything else. I was with my son. At no time was I asked whether we wanted wasabi, ginger, or forks instead of chopsticks. (My kiddo has not yet mastered chopsticks). Along with my food order, I asked for a “Coke and a water.” She brought the water in a plastic disposable cup with a lid and straw. Every time I asked for something (wasabi, a fork for my kid), she seemed like I was inconveniencing her. When it was time to pay, she initially charged me for the adjacent table’s check. She voided that and then charged me for our check. I then noticed that I had been charged $0.50 for a keiki water. At the other locations, we typically aren’t charged for keiki beverages unless they come in a souvenir Genki Sushi cup. More importantly, I didn’t ask for a keiki cup and if it was an extra charge I should have been asked if I wanted the keiki cup. Lastly, I forgot to order mochi dessert before I paid. I put the order in with the QR code and the server came over and asked me if I had ordered it and advised me I would have to pay for it. She brought me the check, ran my card the $6 for the mochi, and then proceeded to take longer to deliver the mochi than the entire rest of our meal took us to order, be served, and eat. I still like Genki Sushi - but considering the poor service which is exacerbated by the fact that this location doesn’t have the trains deliver your food directly from the kitchen, we won’t be back to the Ward Centre location and advise others to skip this one and go elsewhere. Kid-friendliness: Beware, they will charge you $0.50 if you order a water for your kid. Specify clearly that you just want a water - not a keiki cup.

Never again

Staff barely acknowledged us, they felt like robots. Good was good, not great. I wouldn't go back

Good food and good prices but service needs to be better. The waitress got our order wrong.