Gen Korean BBQ House

Great customer service.

The food was great, but the service was slow, and the restaurant wasn't even full. Ordered a pitcher of beer, and it took 15 minutes to get it. It's a fun place because you cook your own food. But after cooking your food, then waiting for more, they usually change that grill thing, but they didn't, and I had to turn off the heat because the grill was smoking. We had a group of 8 and had 3 servers. So I don't know why this kept happening. I've been there many times, and this is the first time I have experienced bad service. Like I said, the food is good, and I will go back, but if I see the same servers, I will either ask for another area or leave. It's a big restaurant so I should have any problems. Little pricey, so I should experience that kind of service again. There was no explanation from any of the servers why this happened.

Delicious food . Great service and good prices!

상추가 없어 상추가!!!!!

Everything about this place is always great, nothing bad to say from my time spent in this establishment.

Everything was wonderful!!!

First time eating at Gen BBQ Ala Moana and wow! The service all around was exceptional ...our server, Troy, was absolutely attentive and changed out our grill 3 times and kept checking on us to see if we needed anything else. Two of the floor managers even came to show us how to cook and eat the ox large intestine and even showed us by cutting it all up for us. Bus boy came with a huge smile to collect dishes and even told us a joke. There was really good vibe by all the employees at this restaurant. Bravo to all the great service by all! There were over 30 types of proteins like beef, pork, chicken, squid, shrimp, along with popcorn chicken, fried calamari rings, japchae noodles, rice cakes, tofu soup, banchai, and for dessert--hodeck...round fried sweet mochi pancake with a sweet but not overly sweet cinnamony peanut liquid filling. It was very good. Our favorite was the sweet soy honey beef belly, kalbi ribs, ox intestine, and premium steak. Everything was pretty tasty with some items better than others. Definitely a huge selection than Sikdorak bbq for same price. We arrived at 4:40pm and was seated right away without any wait time. Everyone working at the restaurant was friendly, helpful, and all had a great smile on their faces.

Very disappointing experience. I don’t usually leave reviews, but wow this was bad. The waiter rarely checked in on us, and when he did it was rushed and literally “do you want more?” What kind of service is that? We ordered sweet & spicy fried chicken plate and it came out cold. We asked for more kimchi, he never brought it, never refilled my water cup. This is basic stuff. The dirty grill was left burning/smoking for far too long, multiple times, I was trying to eat with the burning smoke in my face. For the majority of our meal they left the dirty plates that the raw meat came on just sitting on our table. I took a photo because finally, someone picks them up but just sets them on the two dirty tables next to us. They start stock piling all the customers dirty dishes in this section. Gross, why not take them to the back if you’re already holding them? I swear we are not picky people, but when we just need the necessities like water refill & to order more food… This wasn’t worth the money and not the Gen experience we are used to.

So tasty !!!! Will definitely come back!! I love it so much